Browse Prior Art Database

Automated Softcopy Reader Response Form

IP.com Disclosure Number: IPCOM000108770D
Original Publication Date: 1992-Jun-01
Included in the Prior Art Database: 2005-Mar-22
Document File: 1 page(s) / 36K

Publishing Venue

IBM

Related People

Keller, RS: AUTHOR [+2]

Abstract

The current direction is to provide reference material on-line instead of primarily in paper manuals. Paper manuals have had success in getting reader response by including a comment form as part of the manual. There is no replacement function for on-line documentation using the programmable capability of the device on which they are reading the material. Also, there is no exploitation of current electronic communications networking.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 100% of the total text.

Automated Softcopy Reader Response Form

       The current direction is to provide reference material
on-line instead of primarily in paper manuals.  Paper manuals have
had success in getting reader response by including a comment form as
part of the manual.  There is no replacement function for on-line
documentation using the programmable capability of the device on
which they are reading the material.  Also, there is no exploitation
of current electronic communications networking.

      The solution for this is to provide a simple form that can be
completed by the user's editor of choice (for example, allowing the
user to select XEDIT in VM). Installed options can be tailored based
on the site capability.  After completion, the Comment Form can be
electronically sent to the product development organization using the
site preferred option such as:
1. If a softcopy-to-FAX tool (such as OFA-VM) is installed, send the
form to be transmitted directly to the development organization.
2. If the customer is electronically linked to the software vendor by
a tool such as IBMLink*, transmit the form directly to the product
developer (whose electronic address may be soft coded in the
electronic form).
3. If the customer is linked to a common network such as Internet,
send the electronic form directly, again, to a soft coded address.
Note: Installation would consist in defining which communication is
preferred and how it is to be invoked.
*  Trademark of IBM Corp.