Browse Prior Art Database

Use of Pre-processing for Electronic Mail In Baskets

IP.com Disclosure Number: IPCOM000108813D
Original Publication Date: 1992-Jun-01
Included in the Prior Art Database: 2005-Mar-23
Document File: 2 page(s) / 71K

Publishing Venue

IBM

Related People

Harwood, RF: AUTHOR [+2]

Abstract

Disclosed is a software system that preprocesses incoming electronic mail and categorizes the mail by content or other information. The mail is then displayed to the user, organized by color and/or screen location. Additionally, the user can personalize their mail in-basket display by creating lists of senders and subject keywords similar to various literature search facilities.

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Use of Pre-processing for Electronic Mail In Baskets

       Disclosed is a software system that preprocesses incoming
electronic mail and categorizes the mail by content or other
information.  The mail is then displayed to the user, organized by
color and/or screen location.  Additionally, the user can personalize
their mail in-basket display by creating lists of senders and subject
keywords similar to various literature search facilities.

      Additional software function is added to electronic mail
systems, such as the IBM Office Vision* electronic mailing system to
allow the user to specify in-basket categories.  The electronic mail
software then scans the incoming mail, looking at the sender, title,
and the body, selecting and or matching to key words, and then
pre-categorizes the incoming note.

      For example, let us say the user is a manager.  He may desire
that all mail from his subordinates show up in the color green in his
in-basket.  Thus, the system references a list of the people in his
department maintained by the computer system.  If the note sender
matches someone on that list, the in-basket note reference will be
displayed in the color green.  Similarly, he might desire that mail
from other managers in the project and his own manager be colored
red, or he may select that mail from business service groups, such as
Personnel, be given a different color.  These different colors would
be grouped together by screen location when the in-basket is opened.

      The user might al...