Browse Prior Art Database

User Batched Call Scheduling

IP.com Disclosure Number: IPCOM000109171D
Original Publication Date: 1992-Aug-01
Included in the Prior Art Database: 2005-Mar-23
Document File: 1 page(s) / 35K

Publishing Venue

IBM

Related People

Sterrett, WR: AUTHOR [+2]

Abstract

Many time-management systems recommend that we block out time for phone calls instead of continuing to allow interruptions. This article outlines a method to allow automatic scheduling of both outgoing and incoming calls.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 94% of the total text.

User Batched Call Scheduling

       Many time-management systems recommend that we block out
time for phone calls instead of continuing to allow interruptions.
This article outlines a method to allow automatic scheduling of both
outgoing and incoming calls.

      Each user would define phone-block time(s) in their directory
and have a Computer Arbitration Synchronization Service (CASS)
determine mutually agreeable times.

      First, when the requester signifies a need to initiate a phone
call, the CASS will get from the two directory entries the preferred
batch-phone times.

      Next, assuming that the current time is within the phone-batch
preferred times of both caller and receiver, the call is initiated.
If the receiving phone is busy, the call is queued until the receiver
is not busy.

      If the calling party preferred block time is not the current
time, the caller is given an option to queue until a later time;
however, the caller is informed of the existence of a match in
phone-batch windows if one exists.

      If the call is queued, connection is attempted on a periodic
basis within the mutual window of phone-batch times. If there is NOT
a mutual window of phone-batch times, the caller is informed of the
receiver's preferred time and given the option of (i) immediate call
(ii) queue until within caller phone-batch time, or (iii) queued call
until within receiver preferred phone-batch time.

      This method provides a novel mea...