Browse Prior Art Database

Dial in Customer Requirements Support

IP.com Disclosure Number: IPCOM000110110D
Original Publication Date: 1992-Oct-01
Included in the Prior Art Database: 2005-Mar-25
Document File: 2 page(s) / 75K

Publishing Venue

IBM

Related People

Catino, RJ: AUTHOR [+2]

Abstract

Market-driven companies that depend on sales of their products for income typically try to respond to the changes in their marketplaces by changing the design of their products in response to customer needs. In order to do this, many have a large network of people to interact with the customers to find out exactly what the customer's requirements are. In today's rapidly changing software and hardware markets, the improvements made possible by technology outpace the ability of companies to change their products. It is often three years or more from the time a customer makes a request for a design change until the time when the product is delivered. There needs to be a way to enable companies to react more quickly to changing customer requirements and produce products that meet the current needs.

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This is the abbreviated version, containing approximately 52% of the total text.

Dial in Customer Requirements Support

       Market-driven companies that depend on sales of their
products for income typically try to respond to the changes in their
marketplaces by changing the design of their products in response to
customer needs.  In order to do this, many have a large network of
people to interact with the customers to find out exactly what the
customer's requirements are.  In today's rapidly changing software
and hardware markets, the improvements made possible by technology
outpace the ability of companies to change their products.  It is
often three years or more from the time a customer makes a request
for a design change until the time when the product is delivered.
There needs to be a way to enable companies to react more quickly to
changing customer requirements and produce products that meet the
current needs.

      Described here is a method to bring customers and developers in
all types of industries closer together and to be more responsive to
changes in requirements or problems in current products.  This system
allows customers to have dial-in access to a program resident on a
host computer or LAN server which checks authorization and grants
authorized users access to a customer requirements database.

      The system was developed to support a prototypical OS/2*
Presentation Manager* application and is designed such that the EUI
(End User Interface) portion of the code is separate from the
application logic code that drives it.  This separation and the
messaging interface between the two parts, allows the end user or
customer to run the presentation logic on a local workstation with
very little resources required.  A modem is used to communicate with
some logic on the server or host machine.  This logic can be the
requirements database application itself or some logic that
communicates with a local or remote requiremen...