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Method and Apparatus for Integration of Address Book with Telephone Use

IP.com Disclosure Number: IPCOM000110976D
Original Publication Date: 1994-Jan-01
Included in the Prior Art Database: 2005-Mar-26
Document File: 2 page(s) / 39K

Publishing Venue

IBM

Related People

Johnson, WJ: AUTHOR [+2]

Abstract

A problem occurs when a telephone user does not have access to electronic address book searches from a workstation. In such cases, there is no automatic method for locating phone numbers, UserIDs, etc., when the user needs to place or forward a call, or send or forward a note.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 77% of the total text.

Method and Apparatus for Integration of Address Book with Telephone
Use

      A problem occurs when a telephone user does not have access to
electronic address book searches from a workstation.  In such cases,
there is no automatic method for locating phone numbers, UserIDs,
etc., when the user needs to place or forward a call, or send or
forward a note.

      This system offers access to address book queries.  It parses a
voiced telephone request from the user, searches the address book for
a match, and voices the results back to the user.  This system
includes these three essential elements:

1.  Direct Response Mode (DRM):  The user voices in a name, and the
    system automatically searches the address book and returns the
    Search Results List (SRL) directly to the user.

2.  Department Forwarding Mode (DFM):  The user listens to a phone
    message and voices in a department, and the system automatically
    searches the address book and forwards this phone message to all
    members of the specified department.

3.  Manager Forwarding Mode (MFM):  The user listens to a phone
    message and voices in a name as well as the keyword "manager".

    The system automatically searches the address book and forwards
    this phone message to the manager of the person whose name the
    user specified.

Substituted elements of this system include:

1.  System-defined predicates.  The user can include additional
    requests by usi...