Browse Prior Art Database

Automatic Customer Feedback

IP.com Disclosure Number: IPCOM000111084D
Original Publication Date: 1994-Feb-01
Included in the Prior Art Database: 2005-Mar-26
Document File: 2 page(s) / 25K

Publishing Venue

IBM

Related People

Middendorf, KA: AUTHOR [+3]

Abstract

Presently, customer satisfaction ratings are collected by telephone interview for host-based products. Many business decisions are based on customer satisfaction data, and more extensive use of this data is planned in the near future.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 100% of the total text.

Automatic Customer Feedback

      Presently, customer satisfaction ratings are collected by
telephone interview for host-based products.  Many business decisions
are based on customer satisfaction data, and more extensive use of
this data is planned in the near future.

      There is no vehicle in place for gathering the aforementioned
data for applications that run on workstations or personal computers.
When customer telephone numbers are available, the number of
customers may range from hundreds to millions.  The customer set is
clearly too many to contact with individual telephone calls.

      The proposed solution is to create an automatic, timely method
for gathering this data from all customers of an application running
on a personal computer without the necessity of knowing in advance
who these customers are.

It could also be used to:

o   gather requirements

o   streamline problem reporting

o   collect reader comments on documentation