Browse Prior Art Database

Voice Recognition Workstation Phone System

IP.com Disclosure Number: IPCOM000111720D
Original Publication Date: 1994-Mar-01
Included in the Prior Art Database: 2005-Mar-26
Document File: 2 page(s) / 79K

Publishing Venue

IBM

Related People

Jones-Scott, L: AUTHOR [+4]

Abstract

This invention will allow every organization providing operator-assisted telephone service to cut their cost dramatically. By combining a voice recognition program, a language translation program with a high powered multi-processor workstation server (running OS/2* 2.0 or greater), operator-assisted telephone service will become totally automated.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Voice Recognition Workstation Phone System

      This invention will allow every organization providing
operator-assisted telephone service to cut their cost dramatically.
By combining a voice recognition program, a language translation
program with a high powered multi-processor workstation server
(running OS/2* 2.0 or greater), operator-assisted telephone service
will become totally automated.

      This invention consists of a Voice Recognition System (VRS)
integrated into an OS/2 server workstation which is connected into a
Wide Area Network (WAN) or Local Area Network (LAN) with host
connectivity.  The workstation also has a CD ROM drive (optional)
with the ability to hold at least "six" compact disks, a touch
screen, an enhanced keyboard (126) keys, a mouse pointer device, and
a high speed internal modem (which is connected to the company's
telephone system).  The system also has a language translation
program (TP) which is national language support (NLS) enabled.  In
order to provide the user with sub-second response time, the
workstation has at least 128 meg of random-access memory and several
multiple processors (at least four), one for each of the following
processes:

1.  Voice recognition data;

2.  Access and process CD ROM data;

3.  Phone system commands; and

4.  Operating system functions.

      The VRS and TP software have several hashing algorithms (i.e.,
BTREE) to locate information stored on disk quickly and efficiently.

      Today, the average company telephone operator receives a
request for an internal or external phone number.  Using a standard
computer keyboard, the operator accesses a database using a unique
search parameter to locate the desired information.  The system
returns a list that meets the search criteria.  It then selects the
appropriate number and gives it to the caller.  If it is an
international call, an overseas operator is required.  Using this
invention will totally automate this process.

      When the caller dials d...