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Browse Prior Art Database

Two-Dimensional Problem Report Classification System

IP.com Disclosure Number: IPCOM000111781D
Original Publication Date: 1994-Mar-01
Included in the Prior Art Database: 2005-Mar-26
Document File: 2 page(s) / 42K

Publishing Venue

IBM

Related People

Wigglesworth, JP: AUTHOR

Abstract

A system for classifying problem tracking reports using a two-dimensional method is disclosed. Each classification code is a combination of a letter and a number.

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This is the abbreviated version, containing approximately 100% of the total text.

Two-Dimensional Problem Report Classification System

      A system for classifying problem tracking reports using a
two-dimensional method is disclosed.  Each classification code is a
combination of a letter and a number.

      The system for classifying problem tracking reports uses a
two-dimensional method for classifying a problem according to
severity.  Each problem is assigned a two character severity code
that is a combination of a letter and a number, e.g. A1, C3, B4, etc.
The letter in the code indicates the severity from the point of view
of the product development team: "A" would be the most severe and "D"
would be the least severe.  The number in the code indicates the
severity from the point of view of the customer: "1" would be the
most severe and "4" would be the least severe.  An "A1" problem is a
severe problem from both a customer and a product development point
of view.  But a "C1" problem is a very severe problem from a customer
point and medium-low severity from a product development point of
view.  A "C4" problem is not a severe problem at all.

      The system defines 16 possible combinations severity code
combinations that indicate clearly which problems have the greatest
negative effect on product development and which problems are most
likely to have the greatest negative effect on customer satisfaction.
Below is a diagram that illustrates the two-dimensional problem
tracking classification system described above.