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Synchronization of Inbasket Items to Multimedia Telephone Sessions

IP.com Disclosure Number: IPCOM000111814D
Original Publication Date: 1994-Apr-01
Included in the Prior Art Database: 2005-Mar-26
Document File: 2 page(s) / 72K

Publishing Venue

IBM

Related People

Salahshour, A: AUTHOR [+2]

Abstract

Often, there is a logical association of inbasket entries with telephone conversations. Often an inbasket entry may contain logical cross references to telephone conversations conducted by the user. A mechanism that allows association of inbasket entries to telephone conversations is desirable. For example, a user may receive an inbasket item with a Reply-By date, the user decides to reply to the message using the telephone, rather than the electronic mail system. This user lacks a way of associating the telephone conversation as fulfilling the request for a reply.

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Synchronization of Inbasket Items to Multimedia Telephone Sessions

      Often, there is a logical association of inbasket entries with
telephone conversations.  Often an inbasket entry may contain logical
cross references to telephone conversations conducted by the user.  A
mechanism that allows association of inbasket entries to telephone
conversations is desirable.  For example, a user may receive an
inbasket item with a Reply-By date, the user decides to reply to the
message using the telephone, rather than the electronic mail system.
This user lacks a way of associating the telephone conversation as
fulfilling the request for a reply.

      Prior art requires the user to constantly switch references
from inbaskets to telephone systems and to mentally make these
correlations.  Recipients of distributions need a method by which
they can easily demonstrate responsiveness, though the response is
through a telephone medium.

      As the electronic office environment is becoming more
integrated with a plurality of media modes, it's desirable whereby
telephone conversations can be directly associated with specific
inbasket mail items.

      This article describes a method by which a service allows users
to associate isochronous mail basket items to specified audible
telephone conversations.

Essential Elements:

o   Telephone Presentation Dialogue:  This component allows the user
    while dialing, e.g., the computer dialing the number on behalf of
    the user, to associate the telephone number dialed and associated
    telephone information to an inbasket item.  In addition, this
    service would designate the inbasket item with an associated
    state change as defined by the user.  For example, upon
    successful dialing and connection, the service would designate
    the item as being replied-to.

o   Telephone-Correlator:  This component creates a Telephone-Service
    Assigned Name (TAAN) for the telephone ses...