Dismiss
InnovationQ will be updated on Sunday, Oct. 22, from 10am ET - noon. You may experience brief service interruptions during that time.
Browse Prior Art Database

Mechanism to Automate Updating Obsolete Telephone Numbers

IP.com Disclosure Number: IPCOM000111848D
Original Publication Date: 1994-Apr-01
Included in the Prior Art Database: 2005-Mar-26
Document File: 2 page(s) / 90K

Publishing Venue

IBM

Related People

Salahshour, A: AUTHOR [+2]

Abstract

Current office automation allows users to directly dial a telephone number by selecting the number, e.g., from an Address Book or an electronic note, using a mouse pointer, a control software program, or an attached ROLM 244pc. Often times, users dial a number, but the number is changed and a prerecorded message informs the caller of the new or replacement number. Thus, the caller must take note of the new number, re-dial the number, and perhaps at a later time replace the old number with the new number wherever appropriate.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Mechanism to Automate Updating Obsolete Telephone Numbers

      Current office automation allows users to directly dial a
telephone number by selecting the number, e.g., from an Address Book
or an electronic note, using a mouse pointer, a control software
program, or an attached ROLM 244pc.  Often times, users dial a
number, but the number is changed and a prerecorded message informs
the caller of the new or replacement number.  Thus, the caller must
take note of the new number, re-dial the number, and perhaps at a
later time replace the old number with the new number wherever
appropriate.

      The method described in this article provides a telephone
software control mechanism that automates detection and updating of a
changed telephone number.  More specifically, this mechanism, upon
activation, 1) detects a telephone number from a recorded message,

2) re-dials the telephone using the new number, 3) updates the
appropriate telephone repositories (e.g., Address Book, Nick Name)
with the new number, 4) allows user to perform these tasks using a
conventional telephone, and, 5) allows the old number "temporarily"
to be saved with the new number, but transparent to the user for a
user-defined date and time range, so any new query on the old number
automatically provides the new number.

      The mechanism allows users to control an application using a
telephone keypad or other input devices to extract a telephone number
from a recorded message.  More specifically, it provides a Voice
Activated Response System (VARS) that allows Dual Tone Multiple
Frequencies (DTMF) to record audible telephone information.  This
mechanism is activated upon the users request.  For example, a user
opens an electronic mail item, using a mouse cursor, and clicks on a
telephone number -- an application dials the number automatically.
After a few rings a prerecorded message announces that this dialed
number is changed and informs the caller of the new number.  The
invention described in this article allows the user to press a
predefined button on the telephone keypad right before the new number
is announced, e.g., "...  and the new number is 555-1234".  Upon
pressing the button a Voice Activated Response Unit starts a Parser
program to record the new telephone number using an independent voice
recognition system component.  The new telephone number is re-dialed.
In addition, the user is prompted to sel...