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Away-Mode Acknowledgement Call Back

IP.com Disclosure Number: IPCOM000112029D
Original Publication Date: 1994-Apr-01
Included in the Prior Art Database: 2005-Mar-26
Document File: 2 page(s) / 42K

Publishing Venue

IBM

Related People

Keller, RS: AUTHOR [+2]

Abstract

Typical automated mail systems offer some kind of confirmation of delivery or acknowledgement. The Confirmation of Delivery (COD), provides the sender of the mail information about the success or failure of the electronic mail system in its quest to deliver the mail. Many of these systems postpone reporting of delivery status until the user actually receives the mail. This type of acknowledgement imposes two problems. First, when the mailer does not receive an acknowledgement, the mailer does not know if it is due to a failure in the mail system. Second, if the mailer is not receiving the acknowledgement due to the recipient not opening the mail, the mailer may want to know whether the recipient is even available to open the mail.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 72% of the total text.

Away-Mode Acknowledgement Call Back

      Typical automated mail systems offer some kind of confirmation
of delivery or acknowledgement.  The Confirmation of Delivery (COD),
provides the sender of the mail information about the success or
failure of the electronic mail system in its quest to deliver the
mail.  Many of these systems postpone reporting of delivery status
until the user actually receives the mail.  This type of
acknowledgement imposes two problems.  First, when the mailer does
not receive an acknowledgement, the mailer does not know if it is due
to a failure in the mail system.  Second, if the mailer is not
receiving the acknowledgement due to the recipient not opening the
mail, the mailer may want to know whether the recipient is even
available to open the mail.

      This invention describes a novel way for users of electronic
mail to request to be notified when a piece of mail is understood by
its recipient(s).

      Consider a mail system which contains a function such that the
mailer can send a piece of mail and specify a call-back time period.
By doing this, the receiving system, upon receipt of the mail, sets a
timer.  If the mail is not delivered to the user within the specified
period of time, the mail system invokes the recipients voice mail
system.

      The voice mail system is invoked in such a way that, the
recipients voice mail system calls the mailer and plays the
recipients telephone response message.  Most of the tim...