Browse Prior Art Database

Menu Driven Remote Access Telephone System

IP.com Disclosure Number: IPCOM000112539D
Original Publication Date: 1994-May-01
Included in the Prior Art Database: 2005-Mar-27
Document File: 2 page(s) / 49K

Publishing Venue

IBM

Related People

Shmueli, S: AUTHOR [+2]

Abstract

In many voice communications applications it is necessary to access a remote Telephone Answering Machine (TAM) with voice/DTMF menus. In order to establish a link between the caller and the service station, the process can be frustrating since the menus are long and usually narrated slowly for the purpose of clarity. Furthermore, there exist problems when the line is noisy or there are interferences from the caller's surroundings during the communication interval. Also, the caller has to keep in pace with the TAM. This can make the communication even a less pleasant experience.

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This is the abbreviated version, containing approximately 62% of the total text.

Menu Driven Remote Access Telephone System

      In many voice communications applications it is necessary to
access a remote Telephone Answering Machine (TAM) with voice/DTMF
menus.  In order to establish a link between the caller and the
service station, the process can be frustrating since the menus are
long and usually narrated slowly for the purpose of clarity.
Furthermore, there exist problems when the line is noisy or there are
interferences from the caller's surroundings during the communication
interval.  Also, the caller has to keep in pace with the TAM.  This
can make the communication even a less pleasant experience.

      Disclosed is a menu driven solution for the outlined problem.
That is, for a typical telephone call after a link is established,
the caller either hears a voice or a tone from a machine with
automatic answering capability.  If a human answers, the call will
proceed as usual.  Otherwise, a voice menu instructs the user to
choose between two options: one is to proceed with the voice menu by
means of DTMF; and another is to switch to a "display" menu as
proposed in this disclosure, assuming that the calling phone is
equipped with a display (such as LCD or CRT).

      When the call enters into a display mode, the called machine
will establish a link in order to transmit menus to be displayed by
the calling machine via a low speed (e.g., 1200/2400 bps) modem.  The
menus will be transmitted in a standard structured fashion that c...