Browse Prior Art Database

Phone Mail Override for Incoming Calls

IP.com Disclosure Number: IPCOM000114220D
Original Publication Date: 1994-Nov-01
Included in the Prior Art Database: 2005-Mar-28
Document File: 2 page(s) / 64K

Publishing Venue

IBM

Related People

Johnson, WJ: AUTHOR [+2]

Abstract

Disclosed is a system which provides a method for allowing the phone user to respond to incoming calls even when currently listening to phone messages. This is accomplished by enabling the user to define rollover directions while listening to messages.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Phone Mail Override for Incoming Calls

      Disclosed is a system which provides a method for allowing the
phone user to respond to incoming calls even when currently listening
to phone messages.  This is accomplished by enabling the user to
define rollover directions while listening to messages.

      With the current art, listening to phone messages ties up the
telephone such that the user cannot receive incoming calls.  If a
call is received while the user is listening to messages, the user is
only informed of said call after listening to all the messages.  For
example, the message might say, "You have received one call during
this session."  Since the user has already missed the call, the only
reasonable course of action is to listen to the new message, return
the call, and hope that the caller can still be reached.

      The disclosed system enables the user to accept an incoming
call, even while listening to phone messages, by utilizing the user's
Message Rollover (MR) definition, similar to the Call Rollover (CR)
and Busy Rollover (BR) definitions in the current art.  Currently,
when a call is coming in, the user can elect to allow the phone to
ring three times before rolling over to the phonemail or the message
center.  The user can also elect to allow the phone to rollover
immediately if this user's phone is currently busy because the user
is engaged in another phone conversation.  The disclosed system
allows the user to define rollover directions if currently listening
to messages or interfacing to any portion of the phone system.

      With the disclosed system, the system immediately alerts the
user upon detecting an incoming call.  (...