Browse Prior Art Database

Reopening a Closed Problem Tracking Process

IP.com Disclosure Number: IPCOM000115520D
Original Publication Date: 1995-May-01
Included in the Prior Art Database: 2005-Mar-30
Document File: 2 page(s) / 48K

Publishing Venue

IBM

Related People

Osisek, VJ: AUTHOR

Abstract

A process flow for operating upon an business process is disclosed. Allowing a closed object to be reopened to the state from which it was closed enables the object to be deferred until a more appropriate time.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 85% of the total text.

Reopening a Closed Problem Tracking Process

      A process flow for operating upon an business process is
disclosed.  Allowing a closed object to be reopened to the state from
which it was closed enables the object to be deferred until a more
appropriate time.

      IBM's ProductManager Request for Engineering Action (REA)
business process may be customized to implement a generic Problem
Tracking Process (PTP) business process.  When the originator of a
PTP distributes (sends) the PTP to the owner, the owner must respond
to the PTP for the PTP to progress through its distribution.  When
the owner responds that the PTP continue (by approving the PTP's
intention and contents), the PTP's distribution continues.  However,
when the owner responds that the PTP discontinue (by disapproving the
PTP's intention and contents), the PTP is closed, and the PTP's
distribution does not continue.  Closing a PTP places the PTP in a
"Closed" state, such that the PTP cannot be updated.

      Usually, a PTP is created with the intention to authorize and
track an Engineering Change (EC).  Closing a PTP stops the PTP from
authorizing an EC.

      Sometimes an owner wishes to preserve a PTP for future use.
Allowing a closed PTP to be reopened enables an owner to defer a PTP
until a more appropriate time.  Further, allow a closed PTP to be
reopened to the state from which is was closed.

      Fig. 1 illustrates the PTP process before the owner can reopen
a closed PT...