Browse Prior Art Database

Improved Public Access Kiosk

IP.com Disclosure Number: IPCOM000118467D
Original Publication Date: 1997-Feb-01
Included in the Prior Art Database: 2005-Apr-01
Document File: 2 page(s) / 35K

Publishing Venue

IBM

Related People

Byford, D: AUTHOR

Abstract

Multi-media, touch-screen, public-access kiosks are now widely installed in public locations (e.g., libraries, shopping centers, etc.). These kiosks offer a range of services to users, including general information, ordering tickets, job-matching, payment of taxes and dispensing of licenses. However, they are not ideally suited to applications requiring substantial amounts of user-supplied data.

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This is the abbreviated version, containing approximately 97% of the total text.

Improved Public Access Kiosk

      Multi-media, touch-screen, public-access kiosks are now widely
installed in public locations (e.g., libraries, shopping centers,
etc.).  These kiosks offer a range of services to users, including
general information, ordering tickets, job-matching, payment of taxes
and dispensing of licenses.  However, they are not ideally suited to
applications requiring substantial amounts of user-supplied data.

      This difficulty can be overcome by incorporating an optical
character recognition form-scanning device in such a kiosk together
with appropriate software.  An embodiment of such a system would be
used in post offices.  The post office stocks a large number of forms
from premium bond applications to vehicle license forms.  It would be
impractical to encourage all customers to fill out electronic
versions of these forms from scratch using the kiosk because of the
time it could  take.  The improved system would accept pre-completed
forms, convert the content into electronic form, verify the input as
far as possible,  and interact via the kiosk with the customer to
confirm the content and  then process the information as appropriate.
The system could first ask  the customer to select (both via the
touch-screen) which type of form will be submitted or recognize it
directly through some form of coding  on the form.

      The kiosk can provide a receipt or hard copy of the completed
form to the customer with a suitable ref...