Browse Prior Art Database

A Method and System of Voice Mail Categorization and Enablement of Rapid Access Based on User's Preference

IP.com Disclosure Number: IPCOM000119036D
Original Publication Date: 2005-Apr-01
Included in the Prior Art Database: 2005-Apr-01
Document File: 2 page(s) / 45K

Publishing Venue

IBM

Abstract

Phone voice mail is one of the most widely used techniques for off-line message delivery. Despite of other technology such as email and Instant Messaging, people still like to use phone for communication because it is a more personal way to stay in touch. Voice mail continues serve user in both personal settings such as our homes as well as business environment in the professional world on a daily basis. Especially with the growth in cell phones and free voice mail services that each service provider offers as part of base plan, subscribers take advantage and use the voice mail features which leads to continual popularity of phone voice mail. On the average an individual receive phone voice mails ranging from a few to a few tens, some urgent, some from family, and some are considered 'junk' voice mails originated from marketing groups.However, Currently phone mail is stored and replayed purely in the order it was received.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

Page 1 of 2

A Method and System of Voice Mail Categorization and Enablement of Rapid Access Based on User's Preference

Currently phone mail is stored and replayed purely in the order it was received. These could contain voice messages from family and children, colleagues, important messages from a boss, some urgent messages that need to be attended to immediately. On the other hand, the messages can also be from friends wanting to chat, telemarketers solicitations, and other non-'important', non-urgent messages. Very often, the listener wants to listen to urgent messages and ones from family before he scans the other messages and deletes or responds to them. However, typical digital voice mail forces the user/listener to scan through all the messages to locate the ones that are important to them and prioritize on their own . This can be inefficient and time consuming.

Some rudimentary techniques do currently exist that allow prioritizing email as an alternative, but these depend on the caller setting the priority of the message they leave (Please kindly refer to prior art listed below). This is an overly simplistic solution, and is inherently prone to prank messages. There exists a need for an art with mechanism to enable prioritization and rapid access of phone voice messages based on user's preference.

The current idea addresses this precise problem, where the listener has no good way of listening to the 'priority' voicemails before listening to the others. Based on feedback from the owner of the voice mailbox, the system rearranges voice mails so that the user can listen to the priority viocemails before the others. This system does not require the caller specifying the priority of the voice mail nor call-id information, thus is more flexible and accurate in achieving prioritization.

The core idea of this disclosure consists of a flexible method for reordering voice mails in a phone system without the caller specifying the priority of the voice mail, allowing user/listener to conveniently access voice mails that are important and selectively listen to desired messages.

This disclosure consists of the following:
a) voice recognition software that uses DSP algorithms to recognize voices
b) a method of phone mail categorization and mechanism allowing the user to specify caller priority for rapid access to specific category of phone messages
c) an algorithm for rearranging voice mails based on the priority specified by the user.

For example, the owner of the voice mailbox prepares a list of people that he considers the 'priority caller list' (PCL...