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Using Vital Product Data in a Marketing Environment

IP.com Disclosure Number: IPCOM000119235D
Original Publication Date: 1991-Jan-01
Included in the Prior Art Database: 2005-Apr-01
Document File: 2 page(s) / 64K

Publishing Venue

IBM

Related People

Johnston, DL: AUTHOR [+3]

Abstract

An upgrade order application running on a support system is used to propose and order upgrades of hardware and software for installed computer systems. Precise knowledge of the hardware and software resources that comprise a customer's particular system is required to accurately configure, price and order additional hardware or software for a system upgrade. Such information is kept in two places: 1) in an "installed inventory" database on the order process support system and 2) in a system resource database on each installed system.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 58% of the total text.

Using Vital Product Data in a Marketing Environment

      An upgrade order application running on a support system
is used to propose and order upgrades of hardware and software for
installed computer systems.  Precise knowledge of the hardware and
software resources that comprise a customer's particular system is
required to accurately configure, price and order additional hardware
or software for a system upgrade.  Such information is kept in two
places:  1) in an "installed inventory" database on the order process
support system and 2) in a system resource database on each installed
system.

      The "installed inventory" reflects what was ordered through the
upgrade order application.  The accuracy of the "installed inventory"
degrades over time as customers move hardware from one system to
another, or enhance their systems with hardware/software upgrades
from other sources.

      The system hardware and software resources contain
self-identifying information.  System microcode and software collect
and manage this information in a system resource database.  This data
accuracy describes the installed system.

      The figure illustrates how the system resource data is
transported from an installed system to the order process support
system where it is used to provide accurate system upgrade proposals
and orders, and to update the installed inventory database used for
billing, contracts, warranty and other business purposes.

      Hardware an...