Browse Prior Art Database

Device and Method for Monitoring Computer

IP.com Disclosure Number: IPCOM000123826D
Original Publication Date: 1999-May-01
Included in the Prior Art Database: 2005-Apr-05
Document File: 2 page(s) / 99K

Publishing Venue

IBM

Related People

Alipour, A: AUTHOR [+3]

Abstract

Disclosed is a method of special circuitry designed to monitor the well being of the computer as well as its configuration. As personal computers become more powerful and easier to use, the complexity of service increases with the diversity of adapters the user may employ. Initial service of a user installation problem is currently non-existent since the exact configuration of the system is unknown. The service provider (usually contacted by telephone) needs access to the configuration data of the computer in order to make informed decisions relative to the fixing of a problem.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Device and Method for Monitoring Computer

   Disclosed is a method of special circuitry designed
to monitor the well being of the computer as well as its
configuration.  As personal computers become more powerful and easier
to use, the complexity of service increases with the diversity of
adapters the user may employ.  Initial service of a user installation
problem is currently non-existent since the exact configuration of
the system is unknown.  The service provider (usually contacted by
telephone) needs access to the configuration data of the computer in
order to make informed decisions relative to the fixing of a problem.

   The solution consists of special circuitry designed to
monitor the well being of the computer as well as its configuration.
This circuitry could be either built in to the main processor board
(motherboard) or available as a separate service monitor card that
connects to a unique connector on the motherboard.  The motherboard
must be designed to accommodate this circuitry.

   The function of this circuitry is to first monitor the
configuration of the computer.  As the user adds and removes
adapters/features, the monitor continually updates it's tables for
future reference.  When a actual problem is detected the monitor logs
that problem.  If the problem is a simple problem, the monitor can
inform the user of the appropriate repair procedure.  On more
difficult problems the monitor will log the problem and automatically
contact the service provider (if any) contracted by the user.  This
contact can be either via currently available communication
techniques (telephone line modem) or via the more futuristic methods
(cable TV cable) of the proposed information highway.

   Should the problem be a catastrophic one such that the
system itself cannot operate, the monitor shall have the ability to
isolate any adapter.  If the problem results in a power problem, the
monitor can function via battery backup or secondary power source.

   Through existing methods, the service provider would
retrieve the error information from the operator, query their
problem database and forward the appropriate fix to the users
computer.  It is very possible that this process could take place
without ANY user intervention.

   Through the high bandwidth communication methods, it is
possible that the above process be followed but other options are
available as well.  The user may elect to requ...