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Web-to-Phone messaging with delivery options

IP.com Disclosure Number: IPCOM000124172D
Original Publication Date: 2005-Apr-11
Included in the Prior Art Database: 2005-Apr-11
Document File: 2 page(s) / 44K

Publishing Venue

IBM

Abstract

This disclosure describes a method by which an IVR (Interactive Voice Response) system with both web and voice interfaces can be used to circumvent some of the problems that exist which a person is travelling away from home in countries with time zones which are significantly different from the home country and where international phone calls may be expensive or simply unavailable.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

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Web-to-Phone messaging with delivery options

When travelling away from home, it is often necessary to make a phone call home to say that a person has arrived safely or to communicate some information to some other person at the home location. However, there are two things that may cause this to be a problem:
1) Time difference .. there may not be a time convenient for both parties if there is a large time difference (e.g. 8 hours between London and California).
2) The cost of direct phone calls from hotel rooms may be prohibitive (and phone calls home tend not to be short!)
3) Leaving a phone message might cause a wake-up callback in the middle of the night.
4) Local person might not necessarily have immediate e-mail, fax access or voice mail access.

The solution proposed in this invention is to use a) the fact that web access from most hotels is cheap (or even free) and b) Interactive Voice Response voice technology to make the local call and speak to the person at the home location.

Advantages are that it is a) convenient and b) cheap to use.

The way that the invention works is as follows:
1) Remote person will use a web browser to select the web page of the provider of the Remote Message Proxy (RMP) service. This will typically be an Internet server in the caller's home country.
2) Remote person will sign in if needed and enter the phone number to be dialled together with date and time at which the message is to be left, any delivery options (retry if busy, retry if no answer, alternative number etc) and the text for the message.
3) RMP server will then send a request to an IVR in the caller's home country (may be one and the same physical box) which will then schedule a request to make an outgoing call at the specified time to the specified phone number (retrying if busy, or not available according to instructions).
4) When Local person answers, the RMP/IVR will speak the message text to the caller using text-to-speech (speech synthesis) technology.
5) Local person will then be prompted for options e.g. reply to message. This could be handled in one of a number of ways e.g. to send an e-mail to the originat...