Browse Prior Art Database

Method for chat sessions to search and bring up ancillary information to the user as a chat session is in use

IP.com Disclosure Number: IPCOM000124284D
Original Publication Date: 2005-Apr-14
Included in the Prior Art Database: 2005-Apr-14
Document File: 1 page(s) / 31K

Publishing Venue

IBM

Abstract

A growing method of communication within the corporate world is the use of chat programs. Programs allow users to have multiple asynchronous conversations with colleagues during the work day. Another benefit of chat sessions is that chat logging is allowed. In other words, it is possible for individual users to save transcripts of chat sessions. This ability has not been greatly exploited to better uses. Proposed is a method where supporting or ancillary information relating to the chat session would be made available to the chat members during the chat session.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 80% of the total text.

Page 1 of 1

Method for chat sessions to search and bring up ancillary information to the user as a chat session is in use

This article proposes that while a chat session is proceeding, key words are analyzed within the chat. Essentially, pronouns are analyzed (since they contain key words) and then a set database list and order are visited.

If keywords are found, then pop-ups or additional chat options are made available to the users of the chat program so they can pull up records for the discussion. For example, here is a simple chat between user_1 and user_2:

user_1: I have some questions for the fiscal 2005 budget we talked about last time user_2: That's what we talked about last Friday right? I mean you are talking about the 2nd quarter numbers right? user_1: Yes .. remember the spreadsheet you sent me Friday after our chat?

The keywords harvested here are: fiscal, 2005, budget, Friday, chat, spreadsheet, and finally "user_2"

When this occurs, the search first looks at all chat sessions with the "date" Friday. It finds several chat transcripts. It digs deeper and finds one chat (out of four that day with user_2) that has the word "fiscal" in it. So, it "pulls up" this ASCII transcript and ties it to a pop-up button with the label "user_2, Friday, fiscal" onto the user's desktop (or as part of the chat program frame). If the user selects this button, then the transcript of that previous chat session will appear.

Next, the program goes on to search the directory where down...