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Customizable ATM quick cash withdrawals

IP.com Disclosure Number: IPCOM000124414D
Original Publication Date: 2005-Apr-19
Included in the Prior Art Database: 2005-Apr-19
Document File: 3 page(s) / 37K

Publishing Venue

IBM

Abstract

Automatic Teller Machine (ATM) usage is common part of everyday life for most Americans. The ability to personalize the ATM experience is a growing part of the ATM business. The current ATM machines in use offer a "quick cash" feature in which a user can withdraw a common amount of money from an ATM. This common amount offered during a transaction does not always reflect the needs of every user nor does it always reflect the withdrawal habits of a single user. Currently, a limited solution to this problem does exist to this problem. There are banks that offer their customers the option of customizing the "quick cash" amount offered at ATM's to a specified amount. The drawback to this solution is that this single customized amount does not take into account the withdrawal habits of all users. This also does not take into account an offering of multiple "quick cash" options that could be offered to a user.

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Customizable ATM quick cash withdrawals

This invention will allow ATM's to dynamically set the "quick cash" amount offered to a user based on that individuals past withdrawal history. With this, a users "quick cash" option closely follows the habits of their banking needs.

The ability to dynamically set the "quick cash" offering is based on the individual user and their withdrawal habits. A user's withdrawal habits would be tracked to determine a common withdrawal amount based on the date and time of the withdrawal.

As an example, a user who generally withdraws $20 during ATM transactions but does have a habit of withdrawing $40 every Friday afternoon to get ready for the weekend and an additional $60 every Sunday evening to buy groceries. This invention works by recognizing these withdrawal habits and tailoring the "quick cash" amount offered to follow these habits. For the example above, When the user goes to an ATM on Friday afternoons it would offer him a "quick cash" option of $40, and when he goes to an ATM on Sunday evening offer him a "quick cash" option of $60. These dynamic offerings closely follow the habits of the user to personalize the ATM experience.

Another example would be a user who randomly withdraws $20 or $60. For this user there is no pattern of withdrawal amounts. For these users the "quick cash" option would be altered to offer multiple "quick cash" options ($20 and $60 in this example) that follow the withdrawal habits of the user and personalize the ATM experience.

Another scenario would be a combination of the two examples above in which a user has random withdrawal amounts and a noticeable withdrawal habit. For this user the ATM would offer multiple "quick cash" options that match both the usual amounts from the random withdrawals and the amounts derived from the perceived withdrawal habits.

For simplification of the description of the invention we refer to ATM machines. The inventions may also be implemented in debit interactions at stores which give cash back, tellers at banks, and other situations where routine transactions of money are involved.

To simplify further the description, we shall assume in the rest of the description that the ATM machine is directly networked to the bank computers holding transaction histories of users. However, these ideas could be easily modified to apply to other storage medium or methods of information exchange including but not limited to ATM attached memory like hard drives or RAM, smart cards, modems, wireless, etc.

Also for simplification we state all solutions in respect to the quick cash button. These inventions could be used in other user interface applications as well. For instance when visiting a bank teller the teller might ask if the customer would like a particular amount as a way for a bank to seem more personable or to speed teller transactions. Also, in ATM machines a user might be presented with a list of commonly used amounts and then an "other" butto...