Browse Prior Art Database

Method and system for automating point of purchase processing

IP.com Disclosure Number: IPCOM000124638D
Original Publication Date: 2005-May-03
Included in the Prior Art Database: 2005-May-03
Document File: 3 page(s) / 67K

Publishing Venue

IBM

Abstract

This disclosure describes a method and a system for automating the point of purchase processes between service providers and clients. Intelligent pervasive devices (PDA’s cell phones) on behalf of the client automatically connect to and collaborate with service provider systems to register their client in the purchase / pickup queue, to order items, to pay, etc.. The advantages of include cost savings to the service provider because with the system described in this invention less people will be required at the service provider to receive people and coordinate the purchase/pickup service queues. Additionally a better customer experience will result because of shorter (or no) waiting time, personalized interface, and more accurate orders due to the elimination of human errors in the order taking process.

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Method and system for automating point of purchase processing

Pervasive devices such as PDA's and cell phones are increasingly playing a major role in enhancing the everyday life of people. With the expansion of pervasive computing and the increase of its capabilities, new applications can now be realized to automate certain processes that people go through in their everyday lives. One such process that people participate in is the point of purchase process where people wait in line to purchase and pickup items. An example of this process is the scenario of waiting in line to order and pickup food in a fast food restaurant or in a standard sit-down restaurant. This disclosure describes a method and a system for automating the point of purchase processes between service providers and clients. Intelligent pervasive devices (PDA's cell phones) on behalf of the client automatically connect to and collaborate with service provider systems to register their client in the purchase / pickup queue, to order items, to pay, etc.. The advantages of include cost savings to the service provider because with the system described in this invention less people will be required at the service provider to receive people and coordinate the purchase/pickup service queues. Additionally a better customer experience will result because of shorter (or no) waiting time, personalized interface, and more accurate orders due to the elimination of human errors in the order taking process. With the usage of pervasive devices the customer or client does not necessarily need to be present at the point of purchase or store of the service provider. Instead, the client can intiate the transaction from wherever he is, and can maintain the collaboration with the service provider's system until the order is ready.

The figure below describes a typical system through which the methods of this invention could be applied. We will use a restaurant scenario to illustrate how the methods of the invention apply. For example, consider the register/order/pay scenario at a restaurant where a client first registers his name with the restaurant's receptionist , waits for his table to be ready, orders his food, and pays. Please remember that this scenario is only one embodiment of the invention and is used for illustration. The methods of the invention can be used in a variety of scenarios that fall under the general point of purchase and ordering process.

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Service Provider Mainframe (optional)

Service Provider Mainframe (optiona...