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On-demand occupancy and product usage data tracking system for seated venues.

IP.com Disclosure Number: IPCOM000125602D
Original Publication Date: 2005-Jun-09
Included in the Prior Art Database: 2005-Jun-09
Document File: 2 page(s) / 30K

Publishing Venue

IBM

Abstract

The purpose of this system is to allow owners of seated venues, i.e. movie theaters, to better serve their customers and increase sales, security, and safety. This system: - allows seating attendants to help customers find available seats quicker and easier in open seating venues - allows venue owners to maintain a more accurate count of the number of patrons currently in the building at any given time, which helps ensure that building occupancy is at a legal and manageable level. - allows owners of venues with multiple screen or stage rooms to reduce the number of people switching between rooms who are attempting to see shows they did not pay for. - allows for tracking of food and beverage preferences associated with the type and time of show, which can lead to an increase in the sale of these goods The system tracks location of possible available seats, how many people are in each screen/stage room at any given time, what food and beverages they prefer, and whether or not some people are watching the show without a ticket. This system is able to do all of this by interconnecting seat occupancy sensors with point-of-sale registers, RFID technology, and wireless handheld computers. This system resolves all four of the problems above in an accurate, discreet, and unintrusive manner.

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On-demand occupancy and product usage data tracking system for seated venues .

This pervasive system utilizes an occupancy sensor and RFID receiver in each seat. Each seat is wireless connected to a receiver placed inside the screen/stage room. Each room receiver sends data to a master receiver, that receives data for the entire venue. All data collection occurs at real-time. The master receiver wireless transmits data to employee handheld devices throughout the venue. This system is able to solve the problems stated in the abstract in the following ways:

To resolve the problem of available seats, the system tracks occupied and

unoccupied seats in any screen/stage room requested. This data is gathered by the master receiver and transmitted to employee hand-helds. Employees may then easily assist customers in finding unoccupied seats. Here is an example of the display:

Figure

Figure

The master receiver maintains a real-time count of how many seats are occupied for


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the entire venue. This data is available at anytime, to any wireless connected handheld device. The data gathered is used to monitor the occupancy level at any given time, or track the level over a specific period of time. Venue owners can use this data to determine how many employees they need to staff during certain periods throughout the day, week, month, or year. They can also use the data to ensure that the number of occupants is at a safe and legal level.

This system also allows owners/employees to be instantly alerted when the

possibility of people attempting to view shows they did not pay for occurs. The system is connected to the point-of-sale ticketing registers/devices. Using the data collected from these devices, the system knows exactly how many tickets were sold for each show in each room. If the number of occupied seats in any given room exceeds the number of tickets sold for that movie, an alert is sent to each handheld.


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