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Customer Satisfaction System For Restaraunts

IP.com Disclosure Number: IPCOM000125969D
Original Publication Date: 2005-Jun-26
Included in the Prior Art Database: 2005-Jun-26
Document File: 2 page(s) / 50K

Publishing Venue

IBM

Abstract

By placing a user interface right at the table at the restaraunt, the customer could provide feedback to management of the restaraunt about their server. The user would decide at the end of the meal what the rating of their waiter or watress was on a scale of 0-5, 5 being the best. This rating would be recorded at the time the check is printed from the cash register to give to the customer. Since the customers table number is included on the check, and the waiter or waitress' number is recorded at the time of the check printing, the rating for that particular server could be recorded and stored for management use. Management could then generate reports based on the customers input for their wait staff and would see a clear picture of how each of their staff was rated by the customers.

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Customer Satisfaction System For Restaraunts

My invention is both software and hardware which could be implemented at any restaurant. The software would be tied to the the computer system in the restaurant and to a small piece of hardware at each table. The flow of the actions would be as follows:

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The hardware which is at the table might look something like this:

The hardware would be connected either through hardwire or through wireless back to the restaurant computer system, depending on the availability of each at the restaurant.

At no time can the server see their rating, so as not to cause any problems between server and customer.

The reports generated by this system could be used by management of the restaurant to track how their employees are performing.

Management would be able to sort the data by: Rating - to recognize the top performers
Name - to view how each employee is doing
Date - to view the progress of employee who were identified as poor performers

These reports would allow management to assess their employees performance based on realtime customer input.

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