A Phone Message Pad
Original Publication Date: 2005-Jul-28
Included in the Prior Art Database: 2005-Jul-28
Disclosed is a graphical expression of an on-screen memo, under a computer-telephony integrated environment, which automatically displays information about the originating caller, the intended callee and the actual receiver of the call, such as a secretary, when the phone call session is completed. The on-line memo can be forwarded to the intended callee by itself or as a part of an e-mail.
A Phone Message Pad
Disclosed is a graphical expression of an on-screen memo, under a computer-telephony integrated environment, generated automatically when the phone call does not reach its original destination, but received by some else, such as a secretary or a colleague.
The distinctive feature of the expression, or a "telephone memo," is to show a set of information including the originating caller, the intended callee, and the alternative callee who actually received the call.
The computer-telephony integrated environment would consist of phone devices such as regular telephones, computer-base IP phones, and cellular phones, associated with computer communication capabilities such as LAN connections and e-mail functions.
The originating caller, the intended callee, and the actual callee are to be identified by information, such as a telephone number, a name, a company name, an organization name, a mail address, and other attribute which could be retrieved by the system.
An example of a screen image of this invention is shown in Figure 1.
The memo is shown at the alternative callee's screen, when the initial call did not reach its intended callee and was forwarded.
When the alternative callee accepts the call, then the information regarding the originating caller and the intended callee are displayed.
The alternative callee may set a required action as well as any additional messages. Since the e-mail address of the intended callee can be automatically obta...