Browse Prior Art Database

Central Repository of Information Used to Track and Monitor Changes to CRM Seibel From Design Thru Deployment

IP.com Disclosure Number: IPCOM000126682D
Original Publication Date: 2005-Jul-28
Included in the Prior Art Database: 2005-Jul-28
Document File: 1 page(s) / 91K

Publishing Venue

IBM

Abstract

The CRM Production Data Changes database is used to manage and track CRM production data changes from design through deployment.

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Central Repository of Information Used to Track and Monitor Changes to CRM Seibel From Design Thru Deployment

CRM Production Data Changes Database

Objective

To design an end-to-end process Workflow Management Tool, which will be used to manage and track CRM production data changes (automated and manual) from design through deployment. The Workflow Management Tool is designed to track only production data changes, not new releases. Information will be available for reporting purposes.

Data Change Flow

CRM 2000 - Project Office

Database

New CRM Workflow Management Tool

WW CRM Steady State Change

Management Database

ManageNow

Related Databases

The new Workflow Management Tool interfaces with the CRM 2000 - Project Office database and the WW CRM Steady State Change Management database.

Change records are imported from the CRM 2000 - Project Office database, and then exported to the WWCCB Steady State database. Once a record has been created in the WWCCB Steady State database, information is updated and synchronized between the two databases.

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