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An Intelligent Tutor: On-line Documentation and Help for a Military Message Service

IP.com Disclosure Number: IPCOM000128631D
Original Publication Date: 1974-Dec-31
Included in the Prior Art Database: 2005-Sep-16
Document File: 21 page(s) / 62K

Publishing Venue

Software Patent Institute

Related People

Jeff Rothenberg: AUTHOR [+3]

Abstract

and Overview l 2. Levels of Detail Presented to the User Verbosity 3 Unobtrusive 4 Terse 4 Intermediate S Verbose 5 On-Line Manual 6 Tutorial 6 Expert Advice 6 Sophistication ? 3. Varying the Level of Detail Presented g Computer Naivete 8 User Experience with the Service 9 Total Time on the Service 9 General Knowledge Level 9 General Proficiency 9 Familiarity with a Particular Feature 9 Recency 9 Frequency of Use and Performance 10 Repetitions of Help Requests 10 4. Selection of Help 11 Example Questions 11 The Hypothesizer 12 5. Tutor Functions 14 Help 14 Requested by the User 14 Suggested by the User Monitor in "Background" 14 Suggested by the CLIP or User Monitor in "Real-time" I5 Errors 15 Introduction of New Features 15 New User of the Message Service 15 User Requests to Expand His Capabilities 15 User Trying to Do Something He Doesn't Yet Know Enough to Do 16 Documentation of This User's Service 17 On-line Manual 17 Off-line Manuals 17 Translation Among Users 17 Error Reporting 17 Command Syntax Errors 18 Functional Module Semantic Errors 19 System Errors 19 6. Tutorials 20 Environment 20 Control 20 Data Protection 21 Tutorial Language 22 Input 22 Output 22 Control 22

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THIS DOCUMENT IS AN APPROXIMATE REPRESENTATION OF THE ORIGINAL.

An Intelligent Tutor: On-line Documentation and Help for a Military Message Service

Jeff Rothenberg

ARPA ORDER NO. 2223 UTH ISIIRR-74-26

May 1975 INFORMATION SCIENCES INSTITUTE 4676 Admiralty WaylMarina del ReylCali f ornia 90291 UNIVERSITY OF SOUTHERN CALIFORNIA fTJ7 (213) 822-1571

THIS RESEARCH IS SUPPORTED BY THE ADVANCED RESEARCH PROJECTS AGENCY UNDER CONTRACT NO. DAHC15 72 C 0308, ARPA ORDER NO. 2223, PROGRAM CODE NO. 3D30 AND 3P10. VIEWS AND CONCLUSIONS CONTAINED IN THIS STUDY ARE THE AUTHOR'S AND SHOULD NOT BE INTERPRETED AS REPRESENTING THE OFFICIAL OPINION OR POLICY OF ARPA. THE U.S. GOVERNMENT OR ANY OTHER PERSON OR AGENCY CONNECTED WITH THEM.

THIS DOCUMENT APPROVED FOR PUBLIC RELEASE AND SALE; DISTRIBUTION IS UNLIMITED.

CONTENTS

Preface v Summary vii

1. Introduction and Overview l 2. Levels of Detail Presented to the User Verbosity 3 Unobtrusive 4 Terse 4 Intermediate S Verbose 5 On-Line Manual 6 Tutorial 6 Expert Advice 6 Sophistication ?

3. Varying the Level of Detail Presented g Computer Naivete 8 User Experience with the Service 9 Total Time on the Service 9 General Knowledge Level 9 General Proficiency 9 Familiarity with a Particular Feature 9 Recency 9 Frequency of Use and Performance 10 Repetitions of Help Requests 10

4. Selection of Help 11 Example Questions 11 The Hypothesizer 12 5. Tutor Functions 14 Help 14 Requested by the User 14 Suggested by the User Monitor in "Background" 14 Suggested by the CLIP or User Monitor in "Real-time" I5 Errors 15

Introduction of New Features 15 New User of the Message Service 15 User Requests to Expand His Capabilities 15 User Trying to Do Something He Doesn't Yet Know Enough to Do 16 Documentation of This User's Service 17 On-line Manual 17 Off-line Manuals 17 Translation Among Users 17 Error Reporting 17 Command Syntax Errors 18 Functional Module Semantic Errors 19 System Errors 19

6. Tutorials 20 Environment 20 Control 20 Data Protection 21 Tutorial Language 22 Input 22 Output 22 Control 22

Appendix I: Help Data Base 25

University of Southern California Page 1 Dec 31, 1974

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An Intelligent Tutor: On-line Documentation and Help for a Military Message Service

Appendix II: The Tutor/CLP Interface 28

Appendix III: The Tutor/User Monitor Interface 30 References 31

PREFACE

This report is one of a planned collection of reports that describes the current status and plans of the Information Automation project. It is intended to be read by ARPA personnel, Computer Science personnel, and military personnel interested in computer-based message handling design and implementation. Specifically, this report describes the project element called the Tutor, whose purpose is to provide integrated on-line assistance, documentation, and error reporting.

The Information Automation (IA) project [1] is currently developing methods to automate various information handling tasks, with particular emphasis on message processing...