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Troubleshooting PostScript ™ Printer Problems and Improving Printer Performance

IP.com Disclosure Number: IPCOM000128787D
Original Publication Date: 1993-Dec-08
Included in the Prior Art Database: 2005-Sep-19
Document File: 5 page(s) / 84K

Publishing Venue

Software Patent Institute

Related People

Adobe Systems Inc.: AUTHOR [+3]

Abstract

TechNote#4400(12/8/93)Adobe ™ Acrobat ™ Exchange and Acrobat Reader - Macintosh ®

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 28% of the total text.

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THIS DOCUMENT IS AN APPROXIMATE REPRESENTATION OF THE ORIGINAL.

Copyright ©; 1994 Adobe Systems, Inc. All Rights Reserved. Reproduced with permission. Adobe makes no warranty as to the accuracy or completeness of this material and hereby disclaims any responsibliity therefor.

Troubleshooting PostScript TM Printer Problems and Improving Printer Performance

TechNote#4400(12/8/93)Adobe TM Acrobat TM Exchange and Acrobat Reader - Macintosh ®

This technical note offers solutions to problems printing Portable Document Format (PDF) files from Macintosh versions of Acrobat Exchange and Acrobat Reader, and also gives advice for improving your printer s performance with all applications.

THE PRINTER IS NOT WORKING AT ALL

Problem

You have installed the Adobe Acrobat software and can open and view PDF documents, but you cannot print. A number of problems can cause your printer to fail to print:

-- The printer is not switched on

-- The printer is not connected to your computer correctly

-- The printer is not selected with the Chooser

-- The printer is broken

Solution

Check for these problems in order, working down the list from top to bottom. Make sure the printer is switched on and the cable connecting the printer to the computer is securely fastened at both ends.

To check whether your printer is selected with the Chooser, select Chooser from the Apple menu. The Chooser dialog box is displayed. In the area at the upper left, click the icon for the kind of printer you are using. If you are connected to a network with zones, click the name of the zone where the printer is located in the area at the lower left. Finally, click the printer name in the upper right area. With the name of the printer highlighted, close the Chooser.

If you still have problems, carefully repeat the installation instructions in your printer documentation.

ACROBAT DOCUMENTS FAIL TO PRINT ON AN APPLE PERSONAL LASERWRITER NT PRINTER

Problem

You cannot print Acrobat documents on a Personal LaserWriter NT printer.

Solution

Adobe Page 1 Dec 08, 1993

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Troubleshooting PostScript TM Printer Problems and Improving Printer Performance

Upgrade your printer to a Personal LaserWriter NTR. The version of the PostScript language interpreter installed in the Personal LaserWriter NT cannot print the multiple master fonts used by the Acrobat Exchange and Reader programs to substitute for fonts not installed on your system. Contact your Apple dealer for Personal LaserWriter upgrade information.

ACROBAT DOCUMENTS FAIL TO PRINT ON A POSTSCRIPT PRINTER

Problem

You try to print a document but the printer stops printing before the entire document has printed. This problem happens when you try to print a page that requires more printer memory than is installed in your printer.

Solution

Either purchase more memory for your printer or reduce the amount of printer memory re-quired to print the document. The best solution is to purchase more printer memory. Have at least 4 megabytes (MB)...