Browse Prior Art Database

System for Implementing a CTQ Trucking Process

IP.com Disclosure Number: IPCOM000130020D
Original Publication Date: 2005-Oct-11
Included in the Prior Art Database: 2005-Oct-11
Document File: 2 page(s) / 41K

Publishing Venue

IBM

Abstract

Disclosed is a CTQ(Critical To Quality) Trucking Process, which enables management responsive action quickly and perform effective actions at the operation levels when Important Business KPIs shown as Dashboards or BSCs(Balanced Score Cards) are deteriorated . CTQs are defined as items to be solved according the structured detailed breakdown trees regarding the KPIs.

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System for Implementing a CTQ Trucking Process

  The invention relates to a system for implementing a CTQ Trucking system for any deteriorated business situations by realizing the DMAIC (Define, Measure, Analyze, Improve and Control) actions through management to operation levels which enable continued systematic quantitative problem solving.

  Fig.1 is a system functional diagram which enables management dashboards displays are supported through CTQ management systems linked through company database. Fig.2 is a problem searching and solving trucking flows to identify causes and/or root causes through hierarchical CTQ trees.

  Fig.3 is a Problem Solving Cycle after identifying the causes to be solved by automatically generating Project Charter for implementing the DMAIC improvement cycle.

Fig.1 System functional diagram

Fig.1 System functional diagram

Management Goal

DB

Management Goal

DB

Customer DB

Customer DB

CTQ management systems

CTQ management systems

Display

Display

Dashboard Display Generation

Dashboard Display Generation

CTQ ID

Management

CTQ ID

Management

CTQ

 Control limit Authentication

CTQ

 Control limit Authentication

CTQ

Control value Creation

CTQ

Control value Creation

Interface

Interface

Dashboard

Dashboard

Local Operation

DB

Local Operation

DB

Company DB

Company DB

Division DB

Division DB

1

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Fig.2 Example of problem searching and solving trucking flows

Fig.2 Example of problem searching and solving trucking flows

課題発見

課題発見

Finance CTQ

Finance CTQ

Customer CTQ

Customer CTQ

Dashboard

Dashb...