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System and Method for Semi-automatic Emergency Outgoing Email Distribution Service in Certain Emergent Situation with a Text-Capable Emergency System Extended to a 911 System

IP.com Disclosure Number: IPCOM000131814D
Publication Date: 2005-Nov-21
Document File: 4 page(s) / 41K

Publishing Venue

The IP.com Prior Art Database

Abstract

Existing emergency voice call systems, e.g. "911" in Canada/USA and "119" in China, may not serve people in the following situations: - A foreign visitor comes to Canada, and he cannot speak the local language to tell 911 operator what is happening to him. - A group of people are hijacked, and they cannot make a 911 voice call to tell the police of the event because if threat the of immediate killing/beating. - The 911 system is bombarded by too many calls, e.g. in a disaster like the Russian school crisis, a hurricane, etc. - A user has a speaking difficulty/disability. - Background noise is huge, so there is no way to tell the police on a voice call. - Radio coverage is weak, so the voice call connect is not stable and voice quality is not clear. - Some bad thing (even death) is inevitable suddenly, and the victim wants to give some last minute evidence/clue to the police or wants to give some private information to his family (banking, will, secret transfer). One method of addressing the above scenarios is to include an email “call” service on mobile devices. Here are several suggestions to implement this: 1. Screen with a few clicks to send out emergency email ========================================== Mobile device lock screen is added with a new command item "Emergency Email" (Screen 1) Unlock Emergency Call Emergency Email =====> newly added Cancel When this "Emergency Email" is selected and clicked, the screen is updated to display a few predefined emergency types: (Screen 2) [x] Life threatening, killing ===> click to select [ ] Fire [x] Sex assault [ ] Accident [ ] Medical emergency [ ] Robbery, Violence [ ] Notes ==> if clicked, add information [via Screen 3] {SEND ALL} {SEND POLICE} {SEND MY} {CANCEL} The clicked emergency items will be included into the email body automatically. (Screen 3) [x] Notes ighjacked hwy 123 near springfield greyhound bus ===> typed by user quickly {SEND ALL} {SEND POLICE} {SEND MY} {CANCEL} When {SEND} on Screen 2 or 3 is clicked, an emergency email said in section 2 will be sent with highest radio priority using whatever data carrier is available (GPRS, CS-data, SMS) {SEND ALL} {SEND POLICE} {SEND MY} buttons are used to respectively send this email to "police + my configured email addresses", "police only", "my configured addressed only", see the [TO1], [TO2] field in Section 2. 2. Emergency Email Constructor ========================= [TO1] EmergencyEmail911@serviceprovider.com For example, email911@helpme.com, email911@helpme.com.uk, etc. Such roaming is not restricted, auto-recognition of the appropriate recipient is done by radio software. [TO2] mywife@company.com, myparents@serviceprovide.net, etc. This depends on user's configuration on mobile, e.g. Options>Emergency Email {LOCALIZED EMAIL1} If the current serving PLMN indicates a different country, with a different language, the email content here is automatically translated into the local language by mobile software. For example, of the mobile user’s language is Chinese and the current serving PLMN’s language is English, then an English version of the email is sent. [SUBJECT] this is a 911 email call, help! ==> auto-inserted by mobile software [TYPE*] Life threatening, killing ===> clicked on screen 2 Sex Assault ===> clicked on screen 2 [NOTES*] ighjacked hwy 123 near springfield greyhound bus ==>from screen 3 [LOCATION] 320 720 xxxx (LID) yy yy (cell ID) ==> auto-inserted by software, best accurate location whatever availble according to radio network & device [TIME] 2010.07.30 , 3:00 PM EST ==> auto-inserted by software [MY CONTACT] John Doe, 123 Main St., Springfield ==> auto-inserted by software, according to user configuration or SIM information [MEDIA ATTACHMENTS] A camera phone may be able to capture a picture whose data is attached as a popular media file, e.g. a JPEG file. {HOME LANGUAGE EMAIL 2} If the current serving PLMN indicates a different country, with a different language, mobile software will still put the email text content here using the current mobile user’s language, e.g. Chinese. 3. Automatic Highest Priority ====================== - As with a 911 voice call, such email is sent with highest radio priority, e.g. in GPRS, the PACKET_RESOURCE_REQUEST will set the radio priority to the highest, indicating it's an emergency service as much as possible. No network registration is needed for this transmission. - The importance level of this email is set to the highest/emergency according to the email standard. 4. Standard/Network Side Opportunity/Dependency ===================================== - Emergency data transmission doesn't need a successful network registration for data service, just like with a 911 voice call (no registration). - Each PLMN should set up a unified, globalized, public emergency email address, like email911@PLMN_NAME.COM.COUNTRY so that mobile software knows exactly what the serving PLMN is or what the available PLMN is. - The network side may get hardware/software to auto-translate this "email call" into a regular emergency "voice call", using text-to-speech technology and more intelligence ( emergency email ---> processing center ---> auto emergency call ). 5. Impacts and Benefits =========================================== - The mobile device network might be mandatory for all PLMNs to connect with, to relay the emails to the recipients indicated in [TO2] field. - Emergency email is not encypted (just clear text) and must bypass any enterprise encryption system. - The mobile device protocol needs to add emergency email relay for free, even if the user's mobile is not registered using a regular PIN. - If some user is making false emergency emails to translate some data for free or attacking such text emergency system, he is subject to the same charge as if he makes 911 call for fun. In addition this feature on his mobile will be disabled via an over-the-air (OTA) command once when being noticed. This is a feature to be used in the future, when always-on mobile devices are prevalent and a very accurate location identification feature is achieved.

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EMERGENCY OUTGOING EMAIL FROM A

MOBILE

DEVICE

System and Method for Semi-automatic Emergency Outgoing Email Distribution Service in Certain Emergent Situation with a Text-Capable Emergency System Extended to a 911 System

Disclosed Anonymously

Existing emergency voice call systems, e.g. "911" in Canada/USA and "119" in

China

, may not serve people in the following situations:

- A foreign visitor comes to

Canada

, and he cannot speak the local language to tell 911 operator what is happening to him.

- A group of people are hijacked, and they cannot make a 911 voice call to tell the police of the event because if threat the of immediate killing/beating.

- The 911 system is bombarded by too many calls, e.g. in a disaster like the Russian school crisis, a hurricane, etc.

- A user has a speaking difficulty/disability.

- Background noise is huge, so there is no way to tell the police on a voice call.

- Radio coverage is weak, so the voice call connect is not stable and voice quality is not clear.

- Some bad thing (even death) is inevitable suddenly, and the victim wants to give some last minute evidence/clue to the police or wants to give some private information to his family (banking, will, secret transfer).

One method of addressing the above scenarios is to include an email “call” service on mobile devices. Here are several suggestions to implement this:

1. Screen with a few clicks to send out emergency email

==========================================

Mobile device lock screen is added with a new command item "Emergency Email"

                         (Screen 1)

                         Unlock

                         Emergency Call

                         Emergency Email               =====> newly added

                         Cancel          

When this "Emergency Email" is selected and clicked, the screen is updated to display a few predefined emergency types: 

                    (Screen 2)

                    [x] Life threatening, killing                 ===> click to select

                    [  ] Fire 

                    [x] Sex assault

                    [  ] Accident

                    [  ] Medical emergency

                    [  ] Robbery, Violence

                    [  ] Notes            ==> if clicked, add information [via Screen 3]

         {SEND ALL} {SEND POLICE}  {SEND MY}  {CANCEL}

 

The clicked emergency items will be included into the email body automatically.

                    (Screen 3)

          [x] Notes

          Highjack hwy 123 near

Springfield

greyhound bus  ===> typed by user quickly 

         {SEND ALL} {SEND POLICE}  {SEND MY...