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System and Method for Automatically Determining Email Priority

IP.com Disclosure Number: IPCOM000131878D
Publication Date: 2005-Nov-21
Document File: 1 page(s) / 8K

Publishing Venue

The IP.com Prior Art Database

Abstract

Today, email is becoming a more ubiquitous mechanism for communication both inside and outside companies. As such, the amount of email received by an individual is increasing dramatically which has a potential negative impact on efficiency and productivity in the workplace. Specifically, people are spending more and more time sending, reading and responding to email than ever before.

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AUTOMATIC EMAIL PRIORITY DETERMINATION

System and Method for Automatically Determining Email Priority

Disclosed Anonymously

Today, email is becoming a more ubiquitous mechanism for communication both inside and outside companies.  As such, the amount of email received by an individual is increasing dramatically which has a potential negative impact on efficiency and productivity in the workplace.  Specifically, people are spending more and more time sending, reading and responding to email than ever before.

In a similar fashion to the ability to automatically detect messages that are considered spam (either by using keywords, statistical methods, etc) I think something very similar could be applied but in the opposite direction.  That is, I think a good solution for filtering email would be to start to prioritize email based on a number of factors and then allow the email system to help you establish messages with a higher priority. 

This would increase productivity (spend more time on the more important messages) and would also possibly decrease costs in a wireless environment by only sending out messages to a handheld device that are of a specific priority.

The idea here would be to use keywords, FROM address, number of people on TO field, priority of message (high, normal, low), and other clues to establish a priority mechanism for messages.  As well, when messages are received the user could increase or decrease the perceived priority of that message to help the sys...