Browse Prior Art Database

Activity Context Enhanced Enterprise User Experiences

IP.com Disclosure Number: IPCOM000165596D
Original Publication Date: 2007-Dec-01
Included in the Prior Art Database: 2008-Jan-08
Document File: 14 page(s) / 83K

Publishing Venue

Motorola

Related People

Vinay Avasthi: AUTHOR

Abstract

Enterprise users end up using mobile devices as part of their day to day work. This document tries to define a view of future enterprise when mobile devices could act in a seamless manner with other devices that are used by an enterprise user in order to provide services to its users. The scope of this document is to elaborate the problem of deriving context from the mobile device of an enterprise user and communicating this context to his desktop and other computing resource in the enterprise to provide seamless availability of the applications to the user.

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ACTIVITY CONTEXT ENHANCED ENTERPRISE USER EXPERIENCES

VINAY AVASTHI

Principal Researcher

Motorola India Research Labs Bangalore, India
+91 80 2601 0000

Vinay.avasthi@motorola.com

1INTRODUCTION

This document tries to define a view of future enterprise when mobile devices could act in a seamless manner with other devices that are used by an enterprise user in order to provide services to its users. The document defines use cases from such an enterprise and tries to identify technology gaps that if filled would lead to such a seamless enterprise.

1.1 Scope

The scope of this document is to elaborate the problem of deriving context from the mobile device of an enterprise user and communicating this context to his desktop and other computing resource in the enterprise to provide seamless availability of the applications to the user.

2USER CONTEXT

The user is using his mobile device as an extension of his work place and can move between them in a seamless manner.

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  User is outdoors

  The user is outside the enterprise and initiates a call with his colleague in his enterprise

Mobile device sends the call context information to desktop over bluetooth/wi-fi and desktop fetches the information related to the context and displays it. The desktop is connected to enterprise over wired IP network and call could be transferred to VOIP phone

BTS

  As the user enters his enterprise building the call is transferred to Wi-Fi network available within enterprise

User initiates call outdoors and walks into the enterprise

   User is in his office where he has access to devices like large screen, desktop computer etc.

User is within enterprise premises, would have access to WLAN or equivalent networks

Figure I Enterprise Mobile Application User Context

As shown in Figure I, a mobile user with a mobile device would initiate a transition with somebody (or something) in his enterprise using a mobile network and may switchover to different networks as he moves into his enterprise. Once he is within his enterprise where his device is trusted, the user may start getting helpful services from other devices which are available within the enterprise.

3USE CASES FOR USE OF CONTEXT

Context information can be used in multiple ways to provide rich information to its users. This section covers some of the use cases where context information may be useful to provide rich information and services to its user.

3.1User gets an incoming call while outside enterprise

This is the simplest of the cases. In this case, the user gets an incoming call and based in the existing behavior of mobile devices, the devices would look-up the phonebook and display the name and image of the caller. By adding context based information, the same service could be enhanced to provide additional information.
ยท The device could look-up the mobile device ca...