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On Demand SCS Guardian (Self Diagnosing and Healing Self Checkout)

IP.com Disclosure Number: IPCOM000169087D
Original Publication Date: 2008-Apr-04
Included in the Prior Art Database: 2008-Apr-04
Document File: 2 page(s) / 28K

Publishing Venue

IBM

Abstract

The On Demand SCS Guardian (Self Diagnosing and Healing Self Checkout) software and method addresses the slow response of diagnosing and repairing of Self Checkout systems by reducing or eliminating service calls and help desk calls. Automates and self repairs Self Checkout systems. (SCS=Self Checkout System)

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On Demand SCS Guardian (Self Diagnosing and Healing Self Checkout )

The problem the On Demand SCS Guardian software addresses is the slow response of diagnosing and repairing of Self Checkout systems.

The guardian activates recovery once the SCS breaks and more importantly predicts approaching and possible problems before they occur.

On Demand SCS Guardian (Self Diagnosing and Healing Self Checkout) can report problems to the front end manager, store manager, the retailers' corporate office and the field service organization.

The product would improve the actual products operation and reduce the cost of Help desk call, service technician on-site and more important reduces down time of product for the retailer.

Basic function On Demand SCS Guardian (Self Diagnosing and Healing Self Checkout) program would detect problems and potential problems with the hardware and software by monitoring predetermined lane operating conditions and values using current reports. The data from the reports would be scanned for predetermined tolerance. For example, the SCS Item Return Report attached below. The number of item that were rejected by height rejects and weight rejects are normal on all lanes. By taking the number of items and dividing into the number of total items, you would get the percent of items returned to the customer. By comparing the actual percent to the predetermined percent of acceptable returns, you would be able to determine if the lane with an unacceptable return weight needs the following. When one or more values have been exceeded or are approaching the predetermined settings for the SCS machine, the software would send a predetermined message to the predetermined assignee (manager, corporate office, etc.) for the alarm message.

On Demand SCS Guardian reduces and eliminates Self checkout downtime, dramatically improves customer service, making it pro-active instead of reactive. It takes service to a dominant lev...