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A Method To Eliminate Unnecessary IM messages

IP.com Disclosure Number: IPCOM000171454D
Original Publication Date: 2008-Jun-10
Included in the Prior Art Database: 2008-Jun-10
Document File: 2 page(s) / 24K

Publishing Venue

IBM

Abstract

Currently, in corporate environment, a user can constantly get general questions from other co-workers related to one's project via chat or email, for example, "where can I download project ABC?", "What is the target release date of project ABC?", etc. Getting these type of chat messages can be very annoying and repetitive as it interrupts the user's current workflow which reduces one's productivity. This article describes a method to eliminate unnecessary Instant Messaging (IM) messages.

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A Method To Eliminate Unnecessary IM messages

This article proposes the following to eliminate unnecessary IM messages:

Before a user attempts to contact another user via chat or email, the system can ask the purpose of the communication. If the purpose is as simple as asking a frequently asked question that is already being asked before or documented in the project's website/wiki or other people in the same group as the user's chat histories or email histories, the user will be provided the answer right away. If the answer is not satisfactory, the user can proceed to ask questions via chat or email. This function can be turned on for people whom the user doesn't know well or at all. After a question is answered via chat or email, the user can annotate the question and answer and make it available for future searches by the system.

The user has the ability to correct the answer to a particular question. In general, most recent answer to the question will win. The most recent answer can be the most recent answer provided by the people in the same group as the user (for example, project development group A), via project's website/wiki, email lists, chat histories and email histories that are made available to the system to search on.

The user can get a daily or weekly summary of different people who attempts to contact him and the answers provide...