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Notification and Communication System for Boarding Airlines using Passenger Real-Time Status and Location Telecommunication Services

IP.com Disclosure Number: IPCOM000171925D
Original Publication Date: 2008-Jun-20
Included in the Prior Art Database: 2008-Jun-20
Document File: 4 page(s) / 63K

Publishing Venue

IBM

Abstract

A notification and communication system to facilitate airlines in boarding and filling up their flights by notifying or setting up a two way communication with passengers holding a boarding pass for the flight but cannot make it to the flight. This invention uses telecommunication services like real time terminal (e.g. cell phone) location and terminal status of the passenger to notify or setup a two way communication with the passenger to confirm if the passenger with a boarding pass can make it to the flight. This notification or two way communication helps the airline to accommodate other passengers on standby and departing the flight on time. Using telecommunication services like terminal Location, terminal Status, third party call and short message service (SMS) the airline ensures the passenger gets a proper notification to the passenger with a boarding pass expected to board the flight. The passenger not in the vicinity (e.g stuck in traffic) can communicate back to the airline of not being able to make it to the flight and a standby passenger can be accommodated for that seat. The notification can also be used to provide updates to flights status (e.g change of gates or cancelled flights). This invention also introduces a new approach to broadcast announcements made by airlines at their terminal using the above mentioned telecommunication services by directly notifying or communicating with the passengers based on their terminal location and terminal status.

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Notification and Communication System for Boarding Airlines using Passenger Real-Time Status and Location Telecommunication Services

Airline passengers often get into a situation where they miss a flight or a connecting flight due to improper communication by the airline with the passenger or vice versa. The normal mode of communication that the airlines use to call on passengers with boarding pass to board the flight or for giving passengers on standby tickets to get a seat in the flight is through announcements at the terminal where the flight is departing from. Often arises a situation where the passenger misses this announcement being located in a different location that include but not limited to:

1. Driving down to the airport or stuck in traffic having his boarding pass printed at home or office
2. Stuck at security checks and baggage screening in the airport
3. At another airport trying to get to make the connecting flight
4. Different terminal at the airport
5. In a cafe in the airport
6. In the bathroom in the airport

In all these above situations the passengers have no way of getting any audio indication of the announcement being made at the terminal in the airport which is audible to a range of few terminals around the terminal where the announcement is made. Sometimes the announcements made are not audibly clear. In addition to these announcements the airline personnel at the gates make announcements of cancelled flights and changes to gates of the flights where passengers often can miss these announcements due to being in different locations listed above. Passenger often tend to miss all these announcements being made in the airports very important to their travel, which obviously leads to the passengers missing their flight.

In additional announcements airports provide visual displays with updates on the flight status but these visual displays are wide spread across the airport and with the passenger being in various locations listed above cannot look at these visual displays

Implementation approach

The implementation approach uses the IP Multimedia Subsystem (IMS) - an architectural framework, originally designed by the wireless standards body 3rd Generation Partnership Project (3GPP), for delivering rich IP multimedia services to end users on wired and wireless networks. IMS is a relatively new technology that a lot of wireless and public switched telephone networks (PSTN) providers are trying to incorporate or migrate their existing services too. The vision of IMS is to provide a true convergence of fixed and mobile networks and leverages the Session Initiation Protocol (SIP) as the underlying protocol to manage life cycle of a call between 2 end points or user agents. As per IMS architecture there will be only one address called the Address of Record (AOR) per user that will be one common address...