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System for Managing or Modifying the Behaviour of Electronic Messages

IP.com Disclosure Number: IPCOM000172105D
Original Publication Date: 2008-Jun-27
Included in the Prior Art Database: 2008-Jun-27
Document File: 1 page(s) / 21K

Publishing Venue

IBM

Abstract

Electronic messaging systems, including instant messaging systems, currently do not provide a method to centrally manage or modify the behavior of messages as part of the delivery and receipt process. Disclosed is a behavior management process, for managing electronic messages from a central system point. The central system may involve managing one or more rules, actions and preferences that determine behavior management at any point in the delivery, receipt and review of the electronic message process.

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System for Managing or Modifying the Behaviour of Electronic Messages

Core of the invention is a central system for managing or
modifying the behavior of electronic messages, along the
distribution flow of sending through receiving, and even after
receipt. This central system facilitates a range of possible
actions impacting the delivery, receipt and review of electronic
messages. Instant messages are another supported message type
capable of being managed by the behavior management process
described.

The central system will support enacting or managing rules,
actions and preferences that are hidden within the message. The
central system interprets the instructions for behavior
management stored within the message and executes on those
instructions. This includes, but is not limited to integration
with capabilities that support, for example: (a) if there is no
response or action to a message sent, then the central system
destroys the original mail and/or (b) the e-mail could be
forwarded (or escalated) to another individual (c) Send delayed
e-mails e.g. send an e-mail associated with a special event.
Behaviors can be based upon organization hierarchy (using a
bottom-up or top-down search pattern) or to escalate based on
upon "closeness" within social networks and (d) user and
corporate specified actions and operations.

The sender's local messaging client does not have to be active to
be operational, as the central system can handle the behavio...