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For Severity 1 Problems Encountered, A Root Cause Analysis (RCA) Action Item Database (AID)

IP.com Disclosure Number: IPCOM000174533D
Original Publication Date: 2008-Sep-12
Included in the Prior Art Database: 2008-Sep-12
Document File: 2 page(s) / 21K

Publishing Venue

IBM

Abstract

A Root Cause Analysis (RCA) Action Item Database (AID) to track assigned action items that were created due to severity 1 problems encountered.

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For Severity 1 Problems Encountered, A Root Cause Analysis (RCA) Action Item Database (AID)

A program is disclosed that solves the problem of important severity 1 problem action items not being completed after the actions were assigned and identified.

Severity 1 outages occur and occasionally action items that are subsequently assigned are pushed down on the assignee's priority list. Many times the action items are forgotten/abandoned. To make sure the action items were all done, daily or weekly meetings have to be held just to track each action item on each severity 1 problem that was resolved. These recurring meetings are very costly and time ineffective. This program tracks all the severity 1 action items in a much better and more time effective manner. This program measures the items that were completed/incomplete each week, flags/informs management when severity 1 action items were late, and informs/reminds the assignees that they had action items to do as a result of a severity 1 outage. This program uses a Lotus NotesĀ® database.

For viewing the data from multiple perspectives, all action items have some required fields for the database. These required fields include a short abstract of 50 characters, severity of the action item, the sev 1 problem ticket number for reference, the action item to be done, the assignee of the action item, a field for other people that need to monitor the progress of this action item, and the target resolution date.

When an action item is assigned, the database gives it a unique action item...