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Customized Fault and Maintenance Thresholds

IP.com Disclosure Number: IPCOM000175854D
Publication Date: 2008-Oct-27
Document File: 1 page(s) / 8K

Publishing Venue

The IP.com Prior Art Database

Abstract

This idea acknowledges that different customers have different requirements for machine performance of an image forming machine. The inventors propose that Customer Service Engineer (CSE) settable switches (software or hardware) could be used to indicate in which of 3 classes the users of a device belong. A lower, average, and higher setting are proposed that correspond to three sets of settings for shutdown rate (SDR), calibration frequency, parts replacement thresholds, machine counters, process control set points, and image quality (IQ).

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Customized Fault and Maintenance Thresholds

This idea acknowledges that different customers have different requirements for machine performance of an image forming machine. The inventors propose that Customer Service Engineer (CSE) settable switches (software or hardware) could be used to indicate in which of 3 classes the users of a device belong. A lower, average, and higher setting are proposed that correspond to three sets of settings for shutdown rate (SDR), calibration frequency, parts replacement thresholds, machine counters, process control set points, and image quality (IQ).

The customer’s perception of an image quality defect varies widely across the Machines In the Field (MIF). At one end of the spectrum there are pay for print customers who demand the highest levels of halftone (high stress) qualities,

while at the opposite end are walk up customers whose jobs are typically text only (low stress). The degree of difference is so great that trying to select set points for the general MIF can result in high service cost or poor parts cost at either end of the spectrum

This idea would implement CSE accessible printer switches to identify the customer’s sensitivity to both SDR and IQ. Depending upon the selections (level 1 – most demanding and level 3 – least demanding) the machine would automatically scale up or

down for the following items:

- different levels of SDR thresholds

- different levels of IQ m...