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Email Mechanism: Reply With Forward

IP.com Disclosure Number: IPCOM000175946D
Original Publication Date: 2008-Oct-28
Included in the Prior Art Database: 2008-Oct-28
Document File: 2 page(s) / 90K

Publishing Venue

IBM

Abstract

Email clients currently offer a wide range of functionality from simple mail sending to complex email operations. This is because usage is different based on personal requirements or organisational tasks. Whilst the reply and forward functions do offer many options, more can be added. Emails are received every day requesting information/details on certain subjects. In many cases, the information requested has already been sent to a specific audience, or received from another source. If this is the case, it would be useful to have an option to reply with a previously received email message by being prompted to select the message to send to the requestor rather then using the copy and paste function for the list of users and content of another message. This disclosure seeks to reduce the time/operating functions which are currently used.

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Email Mechanism: Reply With Forward

Disclosed is an operation to enable an email user to respond to a query with a previously received email message by being prompted to select the message to send to the requestor rather then using the copy and paste function for the list of users and content of another message.

Here is an example:

    
John is having an email exchange with Paul (customer). Having asked Paul a few questions, John receives a reply from Paul with the details he requested.

    John then receives an email from Patrick (the development architect) asking questions similar to those which John had directed to Paul. Patrick has also copied all the developers, test team, management and marketing between the to and cc fields.

    The normal scenario here is that John will have to: 1 - forward the email that he received from Paul
2 - copy the list of people from the list in Patrick's email
3 - send the email

    It would be preferable to be able to reply to one or multiple emails using one or multiple forwards of messages. This could be achieved as follows:

    When John receives the request from Patrick he marks that message as: ready for reply

    He goes to his inbox view to select Paul's email and clicks on: forward as a reply

    If there is only one message flagged it will be opened with a reply to Patrick from John and a forward content of Paul's email.

    If there is more then one message flagged (ready for reply) then the user is presented with messages to select from (sender and s...