Electronic Document Queue
Publication Date: 2008-Nov-06
The IP.com Prior Art Database
Companies can offer their customers the ability to automate their print needs through use of a queue for electronic documents. Customers would simply choose what they would like to add and the queue would handle the rest as it becomes available. The queue provides customers a self-service method to electronically store and print their documents at a time specified on their terms. The queue lends itself well to adding anything electronic to it, to be waiting on the customer, to pick it up when they are ready. This innovation provides customers the choice to automate their electronic document printing needs through an optional service and save them valuable time.
Electronic Document Queue
Today's busy demands require automated solutions for many individuals. In a world where we are inundated with information, we are constantly looking for ways to put our responsibilities and needs on autopilot. Trends show that tomorrow's consumers demand the ability to configure their own account settings themselves without the help of others. Although many companies today do not see time saving services for the consumer as profitable or priority; if the consumers of tomorrow discover an optional, more efficient method of doing the same thing, then the company will be in jeopardy of losing their business.
One area where this can be improved is in the area of electronic documents. Take for example an individual who holds a single account with ABC Company. In the event ABC Company does provide its consumer with electronic documents, there are mainly two modes of paperless delivery: (1) email or other company electronic delivery means; or (2) a self-service document retrieval system. Unfortunately with the option of e-mail or other electronic delivery systems, the company takes the action of actually sending out e-mail or other correspondence, however; there is no guarantee that the receiving consumer will react to the company's message. As a result, this mode of paperless delivery shows that the company's communication efforts lack efficiency, and creates a lot of electronic noise similar to spam. Furthermore, given the likelihood that not all electronic documents are available at the same point in time, the individual is likely
required to repeat the same desired process for each electronic document, resulting in a loss of time.
Secondly, the self-service retrieval method requires the consumers to use a service which allows them to access the electronic documents associated with their ABC Company account. This method gives the individuals the liberty to handle their documents in any manner they deem fit, such as the ability to view, save, print, or in some cases delete their electronic documents. These actions do not require anything more than the inherent properties that the system uses to function; however, having the ability to print the document is not always guaranteed. In situations where the option to print is available to the individual, a number of questions come into question. Do they have access to a printer? Do they know what they want to print? Do they have the time to find everything they would like a printed copy of? How long would action of printing everything they desire take? Next, consider another individual who has x accounts with ABC Company. For this individual, the question of how long it would take would be a factor of x.
A solution to the current situation is to give the consumers the power to choose what they would l...