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A method and apparatus for Instant Messaging delegation for urgent messages

IP.com Disclosure Number: IPCOM000177343D
Original Publication Date: 2008-Dec-09
Included in the Prior Art Database: 2008-Dec-09
Document File: 1 page(s) / 43K

Publishing Venue

IBM

Abstract

If a user of an instant messaging system sends a message to a person but doesn't get a reply straight away, they have no way of knowing how long it will be before they receive a response. This article describes a system which will automatically forward urgent messages to predefined delegates after a period of time has passed.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

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A method and apparatus for Instant Messaging delegation for urgent messages

There will be many times when a person will use an instant messaging (IM) system to try to contact someone with an urgent query, however the person they wish to contact is away or off line. The person asking the question now has no way of knowing if or when their question may be read, as the person they have asked may have just popped away from their computer for a minute, or they may have gone home for the day.

    There will be times when they don't mind waiting for that person. However there will be other times when they require an answer quickly. It may be that another person in the team will know the answer. However if the person asking the doesn't have their details they will have no idea who to contact.

    We propose a system that will allow a user to set up a number of delegates for their instant messaging system. Each delegate would potentially be able to deal with questions in different fields. If someone sends an urgent message to the user, and if they have been away from their desk for a certain period of time, then the delegate system would activate and offer the sender of the message the chance to have their message routed to one of the delegates.

    A user of an IM system would set up their profile to supply a number of delegates. These would take the form of other users of the IM system, along with a short description of why they are a delegate. For example, they may set up a list containing:
Delegate 1: Jon -...