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Mechanism for Gathering Immediate, Contextual Feedback from Applications and Implementations (Rate This Interface)

IP.com Disclosure Number: IPCOM000179212D
Original Publication Date: 2009-Feb-09
Included in the Prior Art Database: 2009-Feb-09
Document File: 3 page(s) / 50K

Publishing Venue

IBM

Abstract

A mechanism is disclosed to enable users of a software program with limited or no connectivity to the Internet to provide feedback about the user interface. The "Rate This Interface" mechanism would be directly embedded on every major window, pane, or dialog of the software. The user clicks the mechanism to immediately log their feedback about the specific window that they are currently interacting with.

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Mechanism for Gathering Immediate , Contextual Feedback from Applications and Implementations (Rate This Interface)

A mechanism is disclosed to enable users of a software program with limited or no connectivity to the Internet to provide feedback about the user interface. The "Rate This Interface" mechanism would be directly embedded on every major window, pane, or dialog of the software. The user clicks the mechanism to immediately log their feedback about the specific window that they are currently interacting with. The mechanism captures the ID of the user interface and product along with the customer feedback and sends the information back to the software manufacturer. A rating system could be included, for example, selecting one to five stars.

For example, a user is on a specific window, dialog, tab, and so on. In the process of doing their task, the user wants to provide feedback; for example, how the window works for completing their task ("how easy was this task?").

The user clicks on the "Rate This Interface" mechanism that indicates feedback is being sent to the software manufacturer. The mechanism could be an icon, a text hyper link, a button, or a one-click star system that recognizes connectivity to a ratings server. Optionally, a form pops up where the user provides feedback and clicks Submit.

The interface shows a visual indication that the feedback was successfully submitted. For the star rating system, the user interface refreshes immediately to reflect the user's rating and optionally the user's rating in average with others ratings of the window. Users should not be able to provide feedback repeatedly for the same window. They can give new feedback if a fix pack or new release is applied.

Hidden from the user, the software sends the feedback to the software manufacturer via network connectivity if Internet connections are available. If an Internet connection is not available, the feedback can be provided to the software manuf...