Browse Prior Art Database

Tagging email content to associate specific items of interest with addressees or groups

IP.com Disclosure Number: IPCOM000180103D
Original Publication Date: 2009-Mar-04
Included in the Prior Art Database: 2009-Mar-04
Document File: 2 page(s) / 55K

Publishing Venue

IBM

Abstract

Emails are often addressed to more than one person, this ensures that all the addressees have all the information, however sometimes an email will contain parts that are of specific interest to a subset of the addressees. For the addressees to find the parts of interest to themselves they must read the whole email, which reduces productivity and the effectiveness of the email towards encouraging action by the recipients. The technique described here proposes a method for indicating to an email recipient which sections have been identified as of interest to that recipient by the sender.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 54% of the total text.

Page 1 of 2

Tagging email content to associate specific items of interest with addressees or groups

Disclosed is a technique, consisting of sending and receiving email applications with appropriate capability, for indicating to one or more email recipients which sections have been identified as of interest to each recipient by the sender. Using a suitable method the sender of an email tags sections of the email content with the details of the recipient(s) for whom those sections are particularly relevant. The recipient of the email is then be able to see at a glance which sections of the email are specifically relevant to them.

    For example, an email covering a list of actions to be performed by individual recipients (eg the minutes for a meeting) will have each action tagged with the relevant recipient details. Each recipient will then see a customised view of the email with the actions that are assigned to them highlighted.

    To use this technique the sender of an email completes the addressee list and writes the email content as usual. The sender then tags parts of the email with recipient details, possible techniques to use for this include:

Text in the content of the email is selected (using normal selection methods, eg

1.

the mouse) and the associated recipient is selected from a mouse right-click context menu.

Text in the content of the email is selected and then associated recipients are

2.

picked from the addressee list at the head of the note.

One or more recipients are selected from the addressee list and the associated

3.

text section(s) in the email content is/are then highlighted using the mouse.

    The tagging information is transmitted in a custom header field (X-header field), this allows interoperability with email client applications that do not support the processing of received tagging information. The information is contained in a defined format that specifies the interested person or group and the parts of text that have been tagged for that person or group. For example using the document text The cat sat on the mat
the following identifies the words cat and mat as being of interes...