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Method for Assigning Risk Ratings to Changes Requested in Services by Utilizing Historical Records

IP.com Disclosure Number: IPCOM000188440D
Original Publication Date: 2009-Oct-07
Included in the Prior Art Database: 2009-Oct-07
Document File: 2 page(s) / 21K

Publishing Venue

IBM

Abstract

A method for assigning risk ratings to changes requested in services by utilizing historical records related to earlier changes and problems is disclosed. The method enables efficient management of the changes in services and reduces impacts which may be caused due to disruption of any service.

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Method for Assigning Risk Ratings to Changes Requested in Services by Utilizing Historical Records

Disclosed is a method and system for assigning risk ratings to changes requested in services by utilizing historical records related to earlier changes and problems. The method involves maintaining a complexity level rating for each task associated with a change(s) in a service(s). The complexity level rating is assigned to the task upon completion of the task. The complexity level rating is based on the complexities experienced in the task due to factors related to account profile such as, system configuration and size of the installed base. In order to assign a complexity level rating to a task, a benchmark may be set with respect to a normal complexity level. Thereafter, based on the complexities experienced while executing the task a higher or a lower complexity level rating may be assigned. For example, the normal complexity level rating may be indicated as 5. Accordingly, a higher number (more than 5) is assigned for a higher complexity level rating, or a lower number (less than 5) is assigned for a lower complexity level rating. The complexity level rating associated with the task is included in a historical record of the task.

The historical record also includes details about various parameters such as system configuration, architecture complexity, effort and time involved in resolving problems associated with the task, number of cycles taken to close a ticket corresponding to the task, and so forth. Further, association of each of these parameters with corresponding complexity level rating is included in the historical record.

Upon receiving a request for a change (s) in a service (s), a new ticket is opened for the request. The method utilizes historical records for evaluating risks associated with the request made for the change (s) in the service(s). The method involves identification of a category associated with the change (s) requested and one or more problems associated with the change (s). Thereafter, the hist...