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Decision support tool based on Skill Mapping

IP.com Disclosure Number: IPCOM000198611D
Publication Date: 2010-Aug-10
Document File: 9 page(s) / 168K

Publishing Venue

The IP.com Prior Art Database

Abstract

A decision support tool used to determine skill profiles for groups of different knowledge and experience levels within a team and allocate the employees on these groups. Each group will have employees assigned to work on problems and issues accordingly with that skill level.

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Decision support tool based on Skill Mapping

Disclosed is a process for the determination and analysis of skill profiles. Comparing an employee profile with different profiles of each skill level group, the tool of the disclosed

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 rocess places the employee in a selected group considering the overall employee skill. The tool of the disclosed process also identifies skill gaps requiring filling for each employee to deliver quality work efficiently. Another output of the disclosed process is a comparison rank between all employees providing an overall view of highest skilled analyst through lowest level analyst.

Through use of the disclosed process, visualization of individual gaps identified as required to certify a professional before transfer to a next group with a higher skill level profile enables an employee to gain a valuable career perspective.

Typically current systems consider a single job role and do not divide a team into different skill levels. Each skill is analyzed individually. Typically there is no output related to the appropriateness of an employee skill profile to perform on a job role or comparison rank between all employees.

A team of a support area comprises analysts with different skill levels. The tool of the disclosed

rocess creates profiles for each group defining different job roles and analyses the employee

  rofessional profiles to place the employees into an accurate skill band group. All problems and issues are classified and distributed to the work groups according to necessary skill levels for resolution. Team analysis using the disclosed process avoids assigning highly skilled employees to work on simple issues, thereby wasting a resource or assigning a lesser skilled analyst to work on a very demanding issue, thereby compromising quality of delivered services.

Once placed in a group, the disclosed process performs employee profile analysis identifying gaps for a respective current job role. Based on the analysis, an employee and manager are able to create an individual plan to fill identified skills and knowledge gaps. From a career

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 erspective, an employee is enabled to pursue career development by identifying gaps that need to be filled prior to placement on a team in a more demanding job role.

The flow chart of Figure 1 depicts implementation phases of a decision support tool using a skill mapping of the disclosed process to define a group profile, employee allocation and comparison rank creation. Implementation of the disclosed process enables the tool to analyze each profile individually and identify skill gaps. Additionally, the disclosed process provides parameters to

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 repare employees for reallocation to a different job role using visualization of the gaps to be filled in the profiles appropriate for a skill level group.

The comparison ranking of the disclosed process enables determination of which employees are better prepared to assume a more demanding job role. The ranking further ind...