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A Methodology for the Application of Business Change Management Techniques to Large Volumes of Discrete Projects in a Programme of Work

IP.com Disclosure Number: IPCOM000199841D
Publication Date: 2010-Sep-17
Document File: 9 page(s) / 197K

Publishing Venue

The IP.com Prior Art Database

Abstract

This disclosure relates to a novel business approach to change management across a programme of work with many distinct, complex and variable projects. Standard business change management approaches are not effective in these scenarios, as the variability and volume of projects mean that the complexity and workload become impractical to manage. By implementing an approach which aligns change activities to the project management methodology being used, and structures these using a standardised change playbook, it becomes possible to model and manage change with limited resources and clear outcomes. This approach also minimises the impact of Change Fatigue, i.e. impacted parties being hit with many consecutive changes.

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A Methodology for the Application of Business Change Management Techniques to Large Volumes of Discrete Projects in a Programme of Work

Disclosed is a methodology for the application of business change management techniques to large volumes of discrete projects in a programme of work.

    Change Management is a well known and firmly established discipline within the practice of project and programme management. It is well known and accepted that for projects to be successful, stakeholders have to be managed, a diverse audience must be made aware of changes through effective communications, impacted parties must be trained appropriately, etc.. It is also know that the effective implementation of Change Management is always challenging, and that the perceived value can be low as it is a supporting rather than project delivery activity.

    In order to address these challenges, approaches and methodologies for Change Management in particular cases have been developed, for example:

Individual projects


Application Development
ERP (Enterprise Resource Planning) system implementation programmes Mergers and Acquisition programmes

    These methodologies for managing business change are highly effective in their particular cases, and have a common theme, i.e. that there is a clearly defined single outcome, or that the totality of work has a clear and easily understood series of impacts.

    However, there is another type of programme which creates different environment for change. In some cases, many diverse and unrelated projects can be brought together under a single banner. There may be a single objective, e.g.:

Cost Reduction for the business as a whole


Business Process Re-engineering across multiple divisions of a company IT Application Rationalisation

    However, the projects themselves may have very few common features, e.g. impacted populations, stakeholders to be managed, types of training to be provided, etc.. In these cases, normal Change Management techniques have limited value as the volume of work and scale of change activity required for these approaches

would require a change management capability which would be too costly and

unwieldy to be of direct use. Alternatively, a small Change Management team would be too resource constrained to be able to effectively perform change across the full portfolio of projects. This will result in either too much work for a team to handle, or Change Management being performed ineffectively.

    Another feature of these programmes is that an uncontrolled approach to change will result in the people impacted by a change being hit with a large number of changes in a short period of time. This can result in Change Fatigue,

where

commitment for the whole programme decreases and a programme supporter can turn into an opponent.

    This methodology provides an approach for applying Change Management best practice in this project environment which would not otherwise support this type of activity. By developing a standardis...