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Automated realtime online community governance.

IP.com Disclosure Number: IPCOM000199842D
Publication Date: 2010-Sep-17
Document File: 3 page(s) / 99K

Publishing Venue

The IP.com Prior Art Database

Abstract

Online communities such as forums, chat rooms, Instant Messaging group chats and social networks, have behaviour controls centred around a human moderator. The Moderator is responsible for managing the behaviour of members via access controls, editing of 'posts', censoring 'posts', responding to complaints and the application of sanctions. This process can take hours/days/weeks to be implemented, by which time, an infringement could have damaged the community or caused offence. Different groups contain different behavioural norms, what is acceptable in one community can be considered unacceptable in another community. A solution that encourages behaviour consistent with the group norms, dynamically and immediately, would enable a more fulfilling experience for the collective.

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Automated realtime online community governance.

Online communities such as forums, chat rooms, Instant Messaging group chats and social networks, have behaviour controls centred around a human moderator. The Moderator is responsible for managing the behaviour of members via access controls, editing of 'posts', censoring 'posts', responding to complaints and the application of sanctions. This process can take hours/days/

weeks to be

implemented, by which time, an infringement could have damaged the community or caused offence. Different groups contain different behavioural norms,

what is

acceptable in one community can be considered unacceptable in another community. A solution that encourages behaviour consistent with the group norms, dynamically and immediately,

would enable a more fulfilling experience for the

with or without human

collective
. The following describes a system for collectively gathering feedback from all participants and making effective decisions to alter the available functions for a single user based on the feedback gathered. Behaviour that is considered negative by the collective group can result in the application sanctions, but, subsequent behaviour which is deemed positive by the collective group will result in the removal of sanctions. Sanctions are triggered when threshold values are encroached, and are intended to be gradually implemented to encourage compliance with group norms and collectively accepted behaviour.

The advantages of this system are;
1) Automated implementation of group decisions that set norms and acceptability levels for behaviour within that community.
2) Adaptive to changes in groups behaviour.
3) Behaviour management is conducted during real time,

moderator influence.
4) Thresholds and sanctions are still set and implemented by huma...