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Notify the sender of any pending unprocessed messages from the recipient before completing the connection with the recipient

IP.com Disclosure Number: IPCOM000200140D
Publication Date: 2010-Sep-30
Document File: 1 page(s) / 53K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system for determining who a user is about to contact and then notifying the user of any unprocessed messages received from those people. The user then has the option to read, or listen to, any of the unprocessed messages before sending their own message or making contact with the people. This invention saves embarrassing the user and wasting the potential recipient's time.

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Notify the sender of any pending unprocessed messages from the recipient before completing the connection with the recipient

Background

A user can contact someone by instant messaging to (IM) say something like "Have you seen my email?", or, "So what do you think about...?", only to find that the recipient has previously responded on the subject by email or voicemail. Ideally a user would remember to check their email in-box for unread messages from the recipient, and their voicemail for calls from the recipient, before attempting to contact them, but that doesn't always happen.

    Many IM systems notify the user of new incoming emails or voicemails. However the notification may be overlooked and may be received some time before the user actually attempts to contact the person. Also, IM tools typically list the total number of unread emails but don't report who sent them, so the user still has to remember to check their in-box before contacting someone they are hoping to hear from.

Solution

    When a user attempts to contact someone (eg, 'Alice') by IM, the system first checks for any pending unread emails, or voicemail calls that haven't been listened to yet, from Alice. If it finds any the system notifies the user that there are one or more unprocessed messages from Alice. The user could then choose to read or listen to those messages (ideally by clicking on links directly within the application) before starting a conversation with Alice. Once they have processed the communications the user may decide not to...