Browse Prior Art Database

An email system to display priority of email destination

IP.com Disclosure Number: IPCOM000200528D
Publication Date: 2010-Oct-18
Document File: 6 page(s) / 103K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is an email system for reducing the risk of a long delay of replies by the predicted repliable time of each email user.

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An email system to display priority of email destination

Disclosed is an email system for reducing the risk of a long delay of replies by the predicted repliable time of each email user.

Background:

Email is one of the most essential communication tools for companies. The number of emails each person receives or sends a day tends to increase. The efficiency of communication could depend on which email you read first or to whom you send an email first. The order is important especially when there is a time difference between the sender and the receiver.

For example, assume User A, User B, and User C work for eight hours a day from 8:00 to 16:00, from 14:00 to 22:00, and from 3:00 to 11:00, respectively, as shown in Figure 1, and also assume the current time is 9:00, and User A has an email from User B and an email from User C but has not replied to them yet. If it takes an hour for each user to write an email, User A should write an email to User C first rather than to User B. This is because it is predicated that User A will have a reply from User B at 15:00 and from User C at 11:00 if User A writes an email to User C first , as shown in Figure 1, while User A will have a reply from User B at 15:00 and from User C at 8:00 next day if User A writes an email to User B first, as shown in Figure
2. That is, the reply from User C will be delayed in the latter case.

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Figure 1. User C first, User B next

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Figure 2. User B first, User C next

As the prior art for determining the order to write emails, there is patent document 1, for example.

Patent document 1 disclosed a method to evaluate the priority of email destination by using the repliable time which each email user has input to the system. Users can reduce the risk of a long delay of replies by following the priority shown by the email system. However, with the invention, extra work is required compared to normal systems, without the invention, because users need to input their repliable time.

[Patent document 1] Japanese Published Unexamined Patent Application No. 2005218057

Summary of Invention:

This invention solves the drawback of the prior art described above by keeping the history of each user's repliable time and predicting receiver's repliable time by using the repliable time history. Users do not need to input their repliable time.

Description:

Repliable Time

The time range when an email user can see his/her mailbox and send emails is called repliable time of the user. If the email system is assumed to be used in companies, repliable time is roughly considered to be from the time when a person goes to his/her office to the time when he/she leaves.

A repliable time can be expressed by two parameters:

2


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StartTime
Duration
or FinishTime (= StartTime + Duration)

Data to be monitored - Repliable Time History

The system monitors each user's r...