Browse Prior Art Database

Method and apparatus for customizable directed automated response

IP.com Disclosure Number: IPCOM000200721D
Publication Date: 2010-Oct-26
Document File: 3 page(s) / 69K

Publishing Venue

The IP.com Prior Art Database

Abstract

Described is a method to create an automated response system, which allows the person being called to "mashup" these data streams into a dynamic response to the person who was unable to reach them.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

Page 01 of 3

There are currently few ways to automatically respond to someone who is trying to contact you via phone, other then a voice mail reply in your absence. Specific voice mail replies can be customized on an individual or group basis, but the reply is pre-recorded and doesn't supply any more information on how to contact the absentee. With the existence of so many data streams today, a much more dynamic and informative message can be given. This concept could be generalized to automatically respond to any form of communication (ex: instant message, SMS, email, video conference).

    Today, technologies such as Google Voice* allow you to record personalized voice mail greetings and then assign these greetings on a by-person or group basis. This is unnecessarily inflexible, only uses one source of information (fixed pre-recorded message), and takes time to record. With today's notion of always being wired in, it can be very desirable to respond in the context of what you are actually doing at that moment versus what you recorded in the past.

    This invention takes into account any number of personalized data streams about the person who is unreachable and, for instance, generates an SMS reply. This reply is completely configurable and can be changed real-time as described below.

    This invention allows an individual to configure data streams that can be used to generate a response as well as how and who to distribute them to. The response can be a combination of SMS and streams transcribed to voice (text to voice).

    The individual (Person A) first sets up which of their external data streams are to be consumed. A few examples of these external data streams are: Calendar (like your personal Google Calendar*)

Twitter** feed

GPS location data

Blog feed

Predefined status message (ex: hard code a generic message like "I am on vacation this week, will reply on 8/7"

    Person A then configures on an individual or group basis (based on incoming phone number) which of these data streams will be mashed up in an SMS reply to the caller. The fact that you can create groups is not novel, but rather the idea of being able to mashup these streams and assign them however you wish. Integration with existing contacts can be done and makes the configuration simple and fast.

    Additionally, whereas voice mail answering indicates a missed (or screened) call, an SMS reply can be categorized as missed and responde...